Exceptional care for Mercedes-Benz from DIMO

Friday, 27 January 2012 10:18 -     - {{hitsCtrl.values.hits}}

When it comes to the world’s most renowned automobile brand Mercedes-Benz, there’s no name in Sri Lanka closer associated to it than Diesel & Motor Engineering PLC (DIMO). As the German automobile inventor’s local authorised distributor for over seven decades, DIMO has been instrumental in moulding the face of Sri Lankan transport with this ‘star’ among automobiles.

The brand Mercedes-Benz is, needless to say, a legend of its own. As the inventor of the world’s first automobile, it has grown in leaps and bounds since its inception in 1886, and has been a key player in introducing some of the most widely used vehicle technologies in the world. The Mercedes-Benz range is celebrated for its ingenious use of modern technology; a wide range of intuitive features makes driving this prestigious legend a refreshingly different experience.

Such an exceptional masterpiece needs an exceptional level of care which is where DIMO’s reputed service really outshines. From 24 hour island wide roadside assistance to complete restorations of vintage classics, DIMO’s range of premium after sales services has something to keep every Mercedes-Benz owner smiling.

One of DIMO’s latest initiatives is the construction of a state-of-the-art Mercedes-Benz Centre, which will be a reflection of DIMO’s dedication to delivering outstanding service at every stage by providing modern services and better facilities to its valuable customers.

Mercedes-Benz automobiles are engineered with many ingenious technologies and possess a wide range of exclusive automotive features. Thus, the factory trained technical professionals at DIMO are perfectly suited to service these specialised vehicles with precision.

A constantly updated ‘Star Diagnostics’ system and sophisticated body and paint tools such as Celette body distortion straightening machinery etc. ensures smooth fault diagnosis which facilitates accurate and speedy repairs for anything from the smallest part replacement to major engine overhauls using only genuine Mercedes-Benz spares.

Another outstanding DIMO service is it’s ‘Star Collection & Return Services’, where the company will collect a vehicle and return it to the owner after servicing or repairs at no extra cost. While a selection of factory recommended servicing for every model is available, DIMO also offers comprehensive body care packages that can help any vehicle look its best.

The ‘Star Polish’ package is highly recommended for cars with visible swirl marks, and the Mercedes-Benz exclusive ‘Nano Sealant’ provides the most advanced paint-protection technology that gives the vehicle paintwork a dazzling shine along with many other distinctive advantages such as less dust collection, easy to wash, minimum damages on bird droppings, etc.  ‘Nano Sealent’ that is exclusively offered by Mercedes-Benz has already become a popular application on other branded vehicles too, by many car enthusiasts in the country.

‘Star Interior’ is DIMO’s interior cleaning package which ensures that the leather and interior of your car is cleaned and treated which moisturisers for long term durability and hygiene. DIMO also offers sun roof and window lubrication packages alongside headlamp cleaning and polishing as well as Sri Lanka’s best paint refinishing services.

DIMO has been instrumental in preserving the re-sale value of the Mercedes-Benz vehicle range in Sri Lanka owing to their outstanding after sales services which keep vehicles in continuous mint condition. Even though there is a perception that servicing a vehicle at the authorised distributor is expensive,

DIMO has proven to challenge this perception by offering affordably priced service packages starting at just Rs. 12,000 + VAT, which includes factory recommended service, genuine oil filter change as well as manufacturer recommended lubricants.

While a special parts discount of 20% is available for cars older than eight years, cars older than 10 years are eligible for a special parts discount of 20%, along with a 50% discount on labour charges. DIMO further adds to this by providing a one year warranty for parts and workmanship carried out, using only genuine replacement parts.

With such a wide array of services, Mercedes-Benz owners are generally spoilt for choice – which is why DIMO’s team of service advisers are always at hand to assist customers select the best customised package to suit their specific vehicle and needs.

Being the authorised distributor for Chrysler and Jeep in Sri Lanka, customers will be glad to note that DIMO also provides these services for all Chrysler Jeep vehicles as well. For the prospective buyer, it is always reassuring to know that behind these vehicle legends, there will always be DIMO’s legendary service every step of the way.