Vehicle emission testing service earns high praise from customers

Friday, 7 August 2020 00:00 - - {{hitsCtrl.values.hits}}

Testing of vehicle

Drivegreen Vehicle Emission Testing Centre

Recognised as Sri Lanka’s leading-edge vehicle emission testing network, Drivegreen has won high praise from customers for its knowledgeable, disciplined and polite workforce, according to a recent customer service survey conducted by the company.

A common thread that echoed across the survey was the customer-oriented, friendly and attentive service extended by the team as the main reasons Drivegreen was repeatedly selected by customers for emission testing.

According to feedback received from a customer in Mawathagama, S.N.S. Seneviratne who is a veteran driver said: “Firstly I believe vehicle testing is an extremely valuable responsibility that has been untaken by the company. I realise that due to the continuous vehicle testing, the release of toxic gas to the atmosphere has been minimised, enhancing air quality in this country.

“When compared to earlier days, we were engulfed by vehicle smoke and could not even walk on the road. However, now we witness a remarkable difference and we breathe cleaner air.”

“The staff are also extremely pleasant and helpful and as a result we do not waste our time unduly when waiting to be served or for testing,” he added.

Entrepreneur Thasnim Kiyad from Maradana observed that as a result of receiving a comprehensive inspection via testing, it has helped him in ensuring the roadworthiness of his vehicle. The results of the emission test acts as a guide to enable him to carry out the necessary maintenance and also make sure the fuel efficiency of his vehicle is maintained.

“As a result of conducting the vehicle emission test, I am made aware of any necessary maintenance required for the vehicle which I can attend to immediately. Once, my vehicle failed the test. The team instantly offered invaluable advice, and based on that I was able to make the required adjustments.

“Following this, when I retested, not only did my vehicle pass the emission test but the vehicle’s fuel efficiency was enhanced. Since then for several years now I continuously conduct my emission testing and continue to find the staff extremely competent and friendly,” he stated.

“The use of vehicles is known to cause environmental pollution but we need to use vehicles for our transportation. However, through the use of emission testing we are able to a greater extent overcome and reduce the harm caused by the use of vehicles,” Kiyad added.

A resident of Galle and employee of the nation’s leading supermarket J.A.R.N. Perera opined on Drivegreen’s customer service.

“Staff who conduct vehicle emission testing are responsive, experienced, courteous and extremely disciplined. They recognise that we are regular customers and are ever-willing to assist us. All vehicle testing locations provide the same high standard of service customers are accustomed to. The program towards supporting clear air and preventing air pollution is noteworthy and earns high praise from customers like us,” he elaborated.

Established in 2008, as an entity of CleanCo Lanka Ltd., Drivegreen’s advanced testing equipment and technology follows international standard testing protocols conducted by a talented, loyal and dedicated team who are committed to provide superior customer service to customers at all times.