KIA partners Evoke to launch cutting-edge customer experience app

Thursday, 20 January 2022 00:00 - - {{hitsCtrl.values.hits}}

From left: Evoke Head of IT and VAS Ashan Eranga, Evoke Solutions Architect Sathya Merengnage, Evoke Chief Marketing Officer Madreek Naotunna, Evoke CEO/Director Lahiru Wickramasinghe, KIA MD Andrew Perera, KIA Asst. GM – Aftersales Romie Perera, KIA Marketing Executive Meliza Senevirathna, and KIA IT Executive Pasindu Mapalagama at the launch of KIA Customer Mobile app

KIA Motors, the sole distributers of KIA in Sri Lanka, recently launched the all-new KIA Sri Lanka Mobile APP in partnership with Evoke International. Kia Motors (Lanka) has represented the Kia brand in Sri Lanka since 1996 and been instrumental in making it one of the best-regarded automobile brands in the country with a sales and service history of over 25 years.

The latest app allows KIA Motors to provide its existing and prospective customers with information on the latest models, upgrades, services, promotions and accessories. It also offers KIA customers a convenient means of booking appointments for services and repairs while also keeping them updated with special offers and promotions.

The app is available for download for iOS and Android devices and has a centralised backend on a Secure Cloud infrastructure. All customer data on the app is encrypted and maintained on secure databases with the highest levels of security.

The app avails customers to a plethora of convenient features such as the ability to view available vehicle models in the showroom, booking test drives, making appointments for servicing and maintenance, mechanical and accident repairs, spare part and accessory requests, free 24/7 island-wide roadside assistance and other after sales services, plus the additional convenience of making payments online.

The app also showcases the latest catalogue of KIA vehicles and offers a 360-degree realistic and interactive view and experience of each vehicle model. It also offers a pick and drop service, which is a concierge service made available to customers where a KIA Motors driver will pick up and drop off vehicles from the customers location for services.

Evoke is the foremost entity in facilitating cutting-edge, end to end solutions that encompass the finest value-added services for mobile network providers for over a decade. Since its inception in 2008, Evoke has stayed true to its goal of creating and managing Digital Media Platforms, Mobile and Web Apps, Content production and aggregation along with a multitude of other services.

Evoke is now entering its 14th year of operations in the industry as a leading mobile Value-Added Service platform and content partner for all local telecommunications networks and other enterprises.

Evoke International believes in providing user friendly experiences for all consumers. Therefore, their offerings have always stood out amongst competition. Since 2008, Evoke’s software uses a responsive interface which supports Web, Android and iOS, enabling seamless usage across tablets, smartphones and other devices.