Fairfirst uses AI for fastest motor claims settlements

Thursday, 20 January 2022 00:00 - - {{hitsCtrl.values.hits}}

Fairfirst Insurance announced this week another Sri Lankan first by fueling its innovative Click2Claim platform with AI-powered claim settlements.

CEO Sandeep Gopal

Head of Claims

Harindra Perera

Being the first AI claims settlement platform in the country marks Fairfirst as the first insurer to enable straight-through virtual motor claims processing via its award-winning Click2Claim technology. The new and improved claims management platform offers 100% contactless user experience with zero agent involvement. The AI-powered Click2Claim platform further focuses on offering convenience to the customers when being stranded at an accident site by accelerating the speed of assessment, thereby providing optimal efficiency during customer interaction.

In its quest to make insurance super easy to deal with, Fairfirst has made intimating, assessing, and receiving a claim payment as easy as taking a video call from a smartphone. In the presence of an active mobile internet connection, the customer can complete the assessment and continue on their journey in as fast as five minutes.

Fairfirst Insurance CEO Sandeep Gopal said: “At all times, our focus remains on how to stay relevant to the emerging needs of our customers, and we do this through continuous investment in meaningful innovation. When a Fairfirst customer calls us to report a claim we understand that they want the process to be as efficient and empathetic as possible. So, I am very excited that we are now offering this cutting-edge claims experience to our customers. We always work towards being the best insurer by putting our customers at the heart of everything we do.”

Head of Claims Harindra Perera said: “We are excited to launch Sri Lanka’s first AI-powered damage assessments for claims. Fairfirst is a leading innovative insurance company in Sri Lanka and now has the capability to enhance the customer claims journey through accelerated speeds of assessment processing through a 100% contactless user experience.”