DIMO hosts first-ever Mercedes-Benz Accident Management Workshop for insurance experts

Thursday, 25 October 2018 00:00 -     - {{hitsCtrl.values.hits}}

Diesel and Motor Engineering PLC (DIMO), the only Authorised General Distributor for Mercedes-Benz in Sri Lanka, organised the first-ever Mercedes-Benz Accident Management Workshop for the local insurance industry experts recently. The event, which was held at DIMO 800 in the presence of the insurance assessors, engineers and general managers of the leading insurance companies in Sri Lanka, was facilitated by Daimler AG Senior Accident Management Specialist Andreas Roehl.

Centring on in-depth discussions over safety features, standards for repair, training and certifications needed in addition to solutions for the complex challenges associated with Accident Management, the workshop focused on working together with insurance companies to reach an even higher level of customer satisfaction.

The event was equally utilised as a platform to educate insurance companies about accident care in general, focusing on ‘The Mercedes Way’, giving them a first-hand experience regarding the detailed body and paint repair process with expertise, special tools and equipment, systems and trained technicians to repair the damaged vehicle back to ‘five-star’ safety and quality when back on road. The participants received a theoretical and practical insight on the in-depth topics.

Andreas pointed out the importance of why Mercedes-Benz owners should patronise authorised workshops for repairs and maintenance to ensure their own safety in the event of a serious accident. “Because we have well trained people, right equipment and the right tools, we are equipped and ready to perform repair and maintenance procedures as per the manufacturer’s standards,” pointed out the Andreas Roehl.

On his impression of DIMO, he said: “DIMO 800 – Mercedes-Benz Centre of Excellence is one of a kind facility in the region. The centre has achieved a score of 92% from the Mercedes-Benz body and paint assessment audit and is a state-of-the-art facility equipped to provide Mercedes-Benz innovation, support and care of an international standard. The equipment, training programs, on-the-job trainings, and business and policy management are all maintained at the highest standards. My first impression on the service centre was outstanding and I strongly recommend it to every Mercedes-Benz owner. The strong reputation of customer care, unmatched expertise and the service is mastered to meet the indomitable, spirited needs of a Mercedes-Benz.” 

Andreas further invited the insurance companies to partner with DIMO in order to enhance customer satisfaction. He added: “We request from insurance companies to have a close cooperation with us as we want to satisfy our customers, and we know that insurance companies are also considerate and concerned about their customer satisfaction. We share the same customers and same interests, and therefore, we request all the insurance company partners to cooperate with us in giving the highest service standards possible in the country.”

DIMO Chairman and Managing Director Ranjith Pandithage, addressing the gathering, mentioned that repair quality ensuring customer safety is the utmost priority that leads DIMO forward. He further added that investments made to build a state-of-the-art facility and continuous training of staff is a result of the company’s commitment to offer unparalleled service standards to their customers.

The conference enabled all the insurance companies and DIMO to jointly manage the challenges of accident management, improve the claims processing and provide convenience for all Mercedes-Benz owners in Sri Lanka and maintain the safety features of their vehicles.

DIMO has invested profoundly on ‘DIMO 800 – The Mercedes-Benz Centre of Excellence’, focusing on people development, tools and equipment, and process management as per Mercedes-Benz guidelines in order to deliver unmatched repair quality and safety for customers.