Workshop: ‘Build a genuine service oriented mindset’

Thursday, 18 May 2017 00:00 - - {{hitsCtrl.values.hits}}

In today’s highly connected and competitive market place holding on to your existing customers is as important as gold storage for the Fort Knox. A key differentiator between a good and great company is most often in the attitude it has towards its customers. Sadly more and more companies are paying less attention to great customer service and are satisfied in providing average customer service.

This timely workshop will focus on the importance of building a service oriented mindset, with tools and techniques of how to develop from ordinary to extra ordinary in customer service delivery.

Acclaimed speaker Farill Farook and Corporate trainer Rimaz Marzook will be conducting a full-day workshop on ‘Build a genuine service oriented mindset – take customer service from ordinary to extraordinary’ on Thursday 25 May, at the Hotel Renuka , from 8:45 a.m. to 5 p.m.

The workshop will focus on but not be limited to key areas such as Customer retention, Service with a genuine smile, Empathy over arrogance, Building a customer centric approach, Customer database management, Effective CRM, Understanding the digital age customers (Gen Y, Gen Z) Internal and External customer satisfaction and Creating profitable customers.

The workshop is most suitable for all dynamic organisations from various industries who believe customer service is and should be an integral part of its culture, to retain and succeed in the future. Frontline staff, sales and marketing associates, new managers, and all members exposed to customers directly will benefit additionally. The workshop is organised by Game Changer training and development.

Farill and Rimaz bring a unique blend in their style and approach with in-depth practical experience in the entrepreneurial and corporate sector setting.

For further information and reservations, contact 0727637723 or 0775767723 or mail:[email protected].