Scicom, Abans launch service management courses for global job edge
Thursday, 3 October 2013 00:00
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Scicom Education Group of Scicom Lanka Ltd., launched a trio of Service Management study programs designed for those who wish to ride the wave of the service industry that is transforming economies around the world.
Scicom Lanka is a joint venture between Scicom(MSC) Berhad Malaysia and Abans.
Service Management is a field that focuses on proven methodologies to raise the levels of customer service for maximum customer retention and loyalty. The aim of Service Management is to provide the best customer experience for sustainable business profitability. Service Management is especially intefral in retail, banking and finance, telecommunications, F&B, hospitality and tourism.
The comprehensive programs cater to school leavers as well as experienced service professionals. After successful completion of the courses, professional certificates and diplomas endorsed by the University of Ballarat of New South Wales, Australia will be awarded.
The three programs provide a pathway to further education with the opportunity to culminate in a degree from the University of Ballarat which is one of Australia’s leading tertiary institutions.
Fresh school leavers can start off with the Professional Certificate in Customer Contact Management, then continue to an Advanced Professional Certificate in Service Management and finally proceed to a Diploma in Global Service Management.
Working adults with recognition of prior learning or work related experience in customer service professions may also apply to follow these courses.
The training and qualifications derived from these courses will offer wide employment opportunities in the fast growing sector of service management, not just in Sri Lanka but around the world.
All three courses can be followed at the Colombo Campus of Scicom Education Group, a multi-award winning public-listed MNC based in Malaysia with businesses in BPO, training and education. The group also collaborates with several British and Australian accreditation agencies to deliver industry-driven study programs, highly sought after by ambitious customer service executives.
Scicom Education Group’s COO, Jude Mohan who presented the programs at the launch seminar for interested individuals, corporate partners and members of the media said that, “young Sri Lankans are poised for an exciting future in global services management as economies around the world gear up to cater to a burgeoning middle-class who yearn for quality services”.
For more information on the programs from Scicom Education Group call 588 2885.
