Flysmiles not so smiley

Tuesday, 24 April 2018 00:00 - - {{hitsCtrl.values.hits}}

FlySmiles is celebrating its 10th anniversary with promotions. I would urge them to celebrate by improving existing systems.

I booked a flight on Sri Lankan’s website, the return being via Doha, this first leg on a codeshare operated by Qatar Air. The miles for the second leg to Colombo were quickly credited to my account but when I inquired why the first leg had not been credited, I was told it would take six to eight weeks. I was told to go on waiting after six weeks, and again after eight weeks, and I have now just been told the same, after nearly 10 weeks.

I have in the past experienced flights on One World partner airlines simply not being credited at all, ever, but this, for goodness sake, was bought through Sri Lankan’s website. There is much to appreciate about FlySmiles, but there is still some considerable way to go.

Richard Lunt