World’s largest BPO and KPO certifications enter Sri Lanka

Friday, 29 October 2010 07:22 -     - {{hitsCtrl.values.hits}}

Country to get 1000 global-class credentialed BPO talents by 2011 end

The Lanka BPO Academy (LBA), the island’s first and only BPO capacity building organisation with exclusive international BPO Certification programmes today announced the commencement of its operations.

LBA is the only authorised BCI Certification Training Provider (CTP) in Sri Lanka offering 12 different international certification programmes for Lankan BPO professionals and aspirants.

Present across 40+ nations, BCI — the BPO Certification Institute, Inc. (BCI) is the world’s largest BPO certification body and its certifications are available in more than 400 global locations today.

Notably enough, BCI certifications — based on the world’s only pan-BPO HCMS21 standards are rapidly becoming qualification benchmarks for all employee-positions in the world’s largest BPOs, and LBA is all set to offer exactly the same HCMS21-synchronised BPO training programmes in the island that touch the lives of more than 50000 BPO professionals worldwide every year.

The Lanka BPO Academy expects this association to trigger the process of establishment of a sustainable BPO talent development infrastructure in the island, which will eventually ensure a regular supply of world-class human resources for the growing Sri Lankan BPO industry.

Lanka BPO Academy, mandated by BCI to train fresh talent, associates, team leaders and managers for the BPO industry, eyes developing a pool of at least 1000 pre-trained and internationally credentialed BPO professional talents by 2011-end.

In his inaugural presentation, Yasas Vishuddhi Abeywickrama, the Chief Executive Officer, Lanka BPO Academy said, “LBA is a brand new outfit dedicated to BPO talent development and seeks to leverage BCI’s robust global standards on the one hand, and on the other, decades of experience of LBA promoters in training and human capacity building.”

Talking about LBA’s uniqueness, Abeywickrama said: “We’re ready with world class content, management systems and training best-practices and hope to deliver never-before learning and competence building experiences in Sri Lanka.”

Speaking on the occasion, BCI’s Executive Vice President and Global Operations Head, Sanjeeva Shukla expressed the confidence that BCI and LBA, together with the support of the local BPO industry players, the government and the universities, will be able to convert Sri Lanka into a reservoir of global-class BPO Talents and help the nation actualise its potential as hotbed of BPO and KPO.

The Lanka BPO Academy is the island’s first dedicated-to-BPO training institution. The only authorised Certification Training Provider of BCI in Sri Lanka, the academy brings the world’s best-regarded certification and BPO training programmes for Sri Lankan BPO professionals. The Academy offers Entry Level courses, Specialist and Manager level courses assisting new entrants as well as experienced employees in Sri Lankan BPO Companies.

BPO Certification Institute (BCI) is world’s largest competency certification company in the BPO domain offering certification for BPO professionals and research/advisory services to the global outsourcing industry.

BCI aims to provide to millions of outsourcing professionals a reliable, globally valid and sharply focused qualification which will help them distinguish themselves from others and hence, power their BPO careers ahead.  For more information: