Globally renowned Hayleys Group, one of Sri Lanka’s largest and most diversified public companies operates in global markets and manufacturing, agriculture and agri business, transportation & infrastructure and consumer & leisure industries.
Hayleys chose to engage with Tholons Lanka, the local arm of Tholons Inc; a leading full-service strategic advisory firm for Global Outsourcing and Investments, to provide consultancy services to set up its Shared Service Centre (SSC) that aims at process rationalisation and cost optimisation. Tholons has a large footprint in the Philippines, India, USA, and the UK and recently ventured into the Latin American region.
The SSCs are a network of entities local or worldwide, which operate to provide financial services for controlled companies, at a support ‘shared service’ platform. The centres offer transaction based processes for its customers. By implementing best practices across the business, these centres will benefit Hayleys by increasing productivity, reducing working capital, reducing expense, rationalising systems, achieving process and system standardisation, enhancing control over the serviced business units and improving service levels.
Tholons provided consulting and implementation services for the cardinal functions of finance & accounting. The scope included assessment, design and implementation services. Once setup, this SSC will accommodate 200+ personnel and will be capable of scaling even further. The SSC named; “Hayleys Aquila” will be housed by Hayleys Business Solutions International (Pvt.) Ltd., a Hayleys Group Subsidiary.
Commenting on the project, Dr. Arul Sivagananathan – Managing Director of Hayleys Business Solution International said that “the creation of the Shared Service has helped Hayleys take off from a blue print to full fledged SSC and in line with Hayleys Aquila’s vision to become a global BPO provider. This initiative will help add value to our customers and create a differentiator for us in the market and we are happy to be associated with Tholons as our strategic partner”.
Expressing his desire to strengthen Tholons’ footprint in Sri Lanka, Avinash Vashishta, Chairman and CEO, Tholons Lanka., said, “Winning this contract was significant as it is our first full scope SSC project in Sri Lanka. This project reiterated our focus on value adding to businesses and clients in Sri Lanka. We continue to view the Sri Lankan market as high potential and look at growing our offerings in this fast developing market. We are delighted to have completed this contract to operate as a strategic partner and envisage this as the beginning of a long-term relationship with the Hayleys Group”.
Tholons is a leading firm of consultants on global outsourcing and off-shoring. Tholons is credited with pioneering offshore advisory space more than a decade ago and continues to lead and evolve it, offers an extensive gamut of services that includes developing globalised strategies, execution of outsourcing strategies &monitoring and tracking outcomes against a client’s business objectives. Their value proposition to a client is, having an experienced team of advisors who will lead and support these initiatives, their institutional knowledge and foresight can be leveraged to mitigate risks and Tholons uses proven global tools and methodologies to help improve overall project delivery.
Tholons firmly believes that a majority of public and private organisations will be allocated larger budgets in 2011 -12 to be more lean and productive and serve customers better and we are certainly geared and have the capability to facilitate such initiatives. In Sri Lanka, Tholons is engaged in setting up Shared Service Centres as well as Re-Engineering initiatives for large organisations in the areas of cost optimisation and process effectiveness.