Mobitel expands state-of-the-art ‘Customer Experience Centre’ to Jaffna

Monday, 15 December 2014 00:00 - - {{hitsCtrl.values.hits}}

Mobitel relocated its Jaffna branch on Kankasanthurai Road to an all new state- of-the-art ‘Customer Experience Centre’ at the Rubarn Complex.

The flagship store will be fully equipped to cater a myriad of services such as the latest 3G, 4G and LTE technology. This will give opportunity for the northern region customersto experience the newest smartphones, tabs and data devices and to enjoy many services designed to serve the most enjoyable ICT experience. Staying true to its commitment towards the development of ICT in rural areas, the Jaffna ‘Customer Experience Centre’ is marked as a significant milestone in the Mobitel portfolio,as it coincides the launch of the third de-centralised call centre in the island.

Mobitel’s latest fully-fledged Jaffna call centre is established to exclusively serve the Tamil speaking customer base in the northern region which will also create an extensive amount of job opportunities within the community while expanding the technological know-how among youth. Customers would receive the unique opportunity to experience some of the most superior and technologically advanced devices available both in Sri Lanka and worldwide. The ‘Customer Experience Centre’ with all its exceptional features is designed to be on par with any other experience center in the island.

Subsequent to its opening, the Jaffna ‘Customer Experience Centre’ welcomes customers to visit the store to enjoy special offers on hands sets and dongles across all mobiledevicesavailable at the branch during the festive season. In addition, the Jaffna Experience Centre is also equipped to offer a diverse portfolio of innovative enterprise solutions that include ‘mTicketing’, the ticket reservation service for railway ticket and airline ticket purchases, ‘mHealth’, for better healthcare services, ‘mTrack’, the reliable GPS tracking solution, ‘iCard’ the electronic card that ensures the safety and security of school students, ‘mReservations’, for special hotel reservations, ‘Doc Call’, for quality healthcare services, ‘mTaxi’, for speedy trishaw hires, ‘mLearning’, for a fully-fledged distance learning experience for students and the NFC based fuel card system for added expediency at filling stations among other services.

Expected to serve Mobitel customers in the northern region more effectively and efficiently, the new Jaffna ‘Customer Experience Centre’ located at Rubarn Complex, Stanley Road, Jaffna is the latest state-of-the-art hot spot expected to deliver both a fun and convenient environment for the northern region customers.