Asia Pacific ICT Alliance, (APITCA) is an alliance of national ICT organisations representing their respective economy to build and enhance a mutually cooperative network to promote ICT, enhance technology innovations, capability and adoption, and encourage the development of indigenous ICT solutions for the global market.
Showcasing excellence in creativity and innovation at the recently concluded APITCA 2015 and vying with 18 countries in the region that included Singapore, Australia, Japan, Hong Kong and China, Informatics International bagged the award in the category presented for outstanding ICT innovation dedicated to delivering improved government and public sector service delivery. Informatics International was judged on five criteria: Uniqueness, Market Potential, Functionality and Features, Quality and Application of Technology and Application.
Informatics International receiving the award for the government and public sector category at APITCA 2015
The winning solution comprised of Sri Lanka’s first Identity Card Managing and Issuing System known as ‘InfoID’. Upon implementation of InfoID at the Department for Registration of Persons (DRP), it has been able to re-engineer the 40 years old manual process, by converting the department to a true paperless office. With a proven track record of transforming a system which aggregated 3,000 daily backlog, to one which has near zero backlogs it has been instrumental in optimising and personalising the Sri Lankan ID card in both Sinhala and Tamil languages with use of computerised Transliteration.
The FIFO (First In First Out) mechanism adopted by the workflow engine, ensures that no unfair prioritisation is done during the personalisation process. The operational supervision of employees has become very effective through tight monitoring in the workflows that ensures fair service to the public through automated workflow queue management and comprehensive dashboards that exposes the true nature of the operation with real time forecasting to end users, operational management and top management. Since InfoID is a web based solution, the department has had the ability to reach far to citizens in remote areas in the country through its 331 offices setup in Divisional Secretariats.
The system has comprehensive features from person registration, workflow management, document management, receipting, card personalisation, user management, controversial individuals’ management, reporting dashboards and data sharing with external sources.
Informatics Group Managing Director Hiran Wickramasinghe said, “Informatics is privileged to be a part of the Public Sector IT Transformation which gives the company an opportunity to better serve the citizens of Sri Lanka whilst working with forward thinking government institutions to deliver world class solutions like the InfoID. The solutions are developed to serve the citizens in an efficient time saving and customer centric manner.”
He also stressed that Informatics has proved its capability as a leader in the ICT industry by winning the NBQSA Awards for the third time whilst emerging as the APICTA award winner in the government and public sector category 2015. He added that these awards are the results of the company’s continuous commitment to provide innovative, international standard quality ICT solutions for both local and global markets.