DMSE becomes Lanka’s first and only HP ServiceONE Expert Partner
Thursday, 5 December 2013 00:00
DMS Electronics (DMSE) raised its service capability one notch higher by qualifying as the first HP ServiceONE Expert Partner in Sri Lanka. This exclusive appointment has now put Sri Lanka on the HP map as a country with a service provider that is able to provide the highest level of service to its customers.
HPServiceONE Expert Partners are qualified to deliver professional services, consultancy services and service to the entire HP Enterprise Server, Storage and Networking (ESSN) product range and able to demonstrate HP’s highest standards of service capability – meeting the most rigorous service standards.
“We are extremely glad to have been the first and only local HP partner to achieve the HP ServiceONE Expert Partner status which is HP’s premier level of partnership,” said DMSE Enterprise Infrastructure and SME Support Group Manager Chamika Waidyalankara. “Our HP solutions and support teams underwent numerous training and certification processes, including participating in the ExpertONE learning program in order to acquire this status. They are undoubtedly the most qualified engineers and technicians in the country, who are more than able to work with the most innovative technological solutions available in the global IT arena.”
Support even the most technologically advanced HP solutions
Speaking about this feat, HP Sri Lanka Business Development Manager – Services Milan Dantanarayana said, “DMSE is one of our oldest partners in Sri Lanka, and I’m delighted that they are now an HP ServiceONE Expert Partner. HP’s ServiceONE Expert Partners convey HP’s best service levels possible and are able to deploy and support even the most technologically advanced HP solutions. This gives the assurance to our customers that they receive the highest levels of services and support across all product platforms. DMSE have come a long way with HP and the ServiceONE Expert partner status is yet another step in the right direction by them.”
For the past 20 years DMSE has been one of HP’s specialist partners and has worked with virtually all of HP products and solutions. In most instances their value to the enterprise has been their ability to incorporate HP’s total product portfolio ranging from personal computers and laptops to Imaging and Printing devices to Enterprise Server, Storage and Networking (ESSN) solutions with other best of breed products to give a comprehensive solution for which DMSE received the prestigious award of ESSN Partner of the Year for 2012.
“We are happy in being known as a service driven company and we decided to pursue this specialisation a while ago to ensure we provide the best possible service available to our customers,” said DMSE Division 1 General Manager Lalith Perera. “Being an HP ServiceONE Expert Partner allows us to access HP’s industry-leading technology experts worldwide and harness those resources for our clients at any given time so I’m confident we’ll be able to accomplish our task.”