SriLankan Airlines IT team wins two National Awards for in-house innovations

SriLankan IT team recipients of the two awards 

SriLankan Airlines was commended and recognised at the National ICT Awards – NBQSA 2019 Ceremony held on 11 October for the talent and innovation of its IT staff, winning the Bronze and Merit Awards in the ‘In-House Application’ category. National Best Quality Software Awards (NBQSA) Bronze was awarded to the in-house developed application ‘iFleet’ while Merit was awarded to the Charika staff travel application.

It was a proud moment for the national carrier to be recognised out of 120 ICT organisations which submitted more than 250 sophisticated IT products for the competition. The National ICT Awards is an annual event organised by the Sri Lanka Section of the British Computer Society (BCS) which brings together the best organisations in Sri Lanka to recognise the finest quality software products to promote the nation’s ability to take on the global IT market as well as recognise their contributions to the public. 

Digital infrastructure and Information Technology Non-Cabinet Minister Ajith P. Perera and BCS - The Chartered Institute for IT, UK President Michael Grant graced the NBQSA 2019 ceremony at Hotel Galadari.

The Bronze Award winning application ‘iFleet’ is fully integrated with operational systems to bring 360-degree visibility of SriLankan fleet on a comprehensive single operations window. The application is available for staff and is extensively used by the Airline Operations Control Center (AOCC) and by the crew as it provides real-time flight status, passenger loads, crew information, and aircraft maintenance schedules as well as aircraft utilisations.

The Merit Award was won by the ‘Charika’ application for enabling the self-service ticketing function for staff and transforming the UL staff ticket issuing process into a fully automated digital service with round the clock availability. The process was simplified by providing the seat availability and multiple payment options so that the staff members could specify the journey, do the payment and receive the e-ticket instantly without any human intervention.

The SriLankan Airlines IT division won NBQSA Merit Awards for in-house developed ‘Fuel Management Information System’ in 2010 and the ‘Book Now Pay Later’ solution in 2017. In keeping up with this philosophy of continual improvement SriLankan IT team thrives to create better products to meet global trends, greatly enhance existing processes to provide higher efficiency and to enable the organisation to be at the forefront of digital transformation in the Airline industry.

SriLankan IT Division is certified for ISO/IEC 20000-1:2011 IT Service Management System Standard, ISO 27001:2013 for Information Security Management Systems and ISO 9001: 2018 for Quality Management in Software Engineering.