Singer goes live with over 2,000 users connecting over 400 branches with IFS Applications 10 

IFS Asia Vice President Andy Watts (left) and Singer Sri Lanka CEO 

Mahesh Wijewardene 

IFS, the global enterprise applications company, yesterday announced that Singer Sri Lanka PLC, the largest home appliance and electronics retailer in Sri Lanka has completed its move to IFS Applications 10. 

With this progress, Singer is fully-equipped to embark on its digital transformation journey.

Over 15 years into their relationship with IFS, Singer Sri Lanka is proud to have a class-leading ERP system that integrated all core functions of the business including the game-changing Hire Purchase operations. 

IFS Applications 10 at Singer covers from sourcing to manufacturing to distribution and retail and customer relationship and service functions. Having a single system on a single platform has enabled Singer, which has one of the most comprehensive IT infrastructures in the country to run operations across a vast network of over 400 branches with 2,000 systems users, has control and visibility to conduct day to day business with ease. Singer has proven to be the leader in the retail industry geared with an exclusive solution that delivers end-to-end customer service that made them the most reputed consumer brands in the country.

IFS Asia Vice President Andy Watts said: “Singer and IFS have grown together over the past 15 years. We are pleased to play an important part in Singer’s success in being a leader in the retail industry. Their decision to upgrade to IFS Applications 10 was taken during challenging times in the midst of a global pandemic, Singer saw the opportunity to keep growing and digitising, sharpening its saw, and we are delighted to support them.”

Singer (Sri Lanka) Plc CEO Mahesh Wijewardene said: “We are marking an important milestone at Singer enabling an infrastructure inclusive of digital information capabilities. I’m proud to say, the heart of our IT infrastructure, the IFS ERP system is now live. This is an achievement of all divisions working together with enthusiasm and giving their commitment to make this project a success for the entire organisation. This key milestone is a vast enhancement to our IT footprint after our initial investment in the year 2004 with IFS. This is a major achievement of the company’s way forward plan to take Singer to the next sphere in the global marketplace. With IFS we are equipped with a digital-enabled organisation that is ready for the future.”

Singer Sri Lanka is one of the key global customers in the IFS customer portfolio. Today, IFS takes pride in being able to support Singer to harness their power in gaining a competitive advantage against other market players in the retail industry. Singer Sri Lanka has all the attributes of a global leader in the retail industry. The IFS Applications 10 supports Singer to be fully connected from sourcing, manufacturing, forecasting and planning, distribution, sales, services until the delivery and after-sales. Despite COVID-19 challenges, the largest retailer in Sri Lanka has been able to roll out its current solution with IFS as projected.

Having IFS’s support at the back-end, Singer has truly achieved a great level of customer satisfaction with Promise to Deliver as no other retailer can match the service provided by them. “We are pleased with the successful Big Bang implementation of IFS App10 simultaneously across multiple sites during times of uncertainty. Credit should go to the hardworking, committed and self-motivated project team of both IFS and Singer and the entire Singer company staff. Without which, it would not have been possible to implement a project of this magnitude,” Singer Sri Lanka Director Information Technology Kapila Perera said.

IFS offers modern enterprise resource planning (ERP) capabilities designed according to industry best practices with a concrete framework that leverages a mobile-first environment. Amid the pandemic, the Singer is now equipped to access their data with a tap of a button. With its modern ERP capabilities, the solution helps management achieve a seamless workplace experience for their employees, ensuring employee efficiency, transparency while reinventing the future of the retail industry in Sri Lanka. Their aim to continuous improvement to strengthen their employees has more in the plans into expanding their existing solutions to field service management.

IFS South Asia Director and Head of Consulting Shouqi Omar said: “We are excited about the successful completion of this transformation project which brings Singer Sri Lanka to IFS Applications 10 platform. The solution implemented provides complete visibility of business operations to all stakeholders and enables faster decision-making. We are confident that Singer will leverage the capabilities of this solution and continue to lead the market. IFS is extremely pleased to be the partner of choice for Singer Sri Lanka’s new chapter of the growth story. Thanks to both project teams for their excellent support extended through this implementation.”