Huawei focuses on user convenience, provides revolutionary services through support app

Thursday, 30 April 2020 00:00 - - {{hitsCtrl.values.hits}}

Huawei, the innovative smartphone manufacturer, recently re-launched the Huawei Support App in a bid to offer a more convenient aftersales service to its valued customers. Huawei Support App is developed to diagnose and resolve smartphone issues, provide online support and remote repair services. This comes across as the most practical, suitable and most affordable solution at hand to safely carry out industry’s best after sales services. Thus, this Huawei Support App is expected to play a major role in providing online support to its users.

This newly introduced app is equipped with a host of features that facilitate convenience to the lives of Huawei device holders by saving time, being cost effective and user friendly. With the Huawei Support App, users are freed from wasting time at service centres and now they can get their smartphone issues resolved remotely through a secure and a convenient online support process.

Huawei Support App is integrated with key functions such as Smart Diagnosis which locates software and hardware issues, self-troubleshooting for common issues such as screen, charging and power consumption, calling and mobile network, system crashes, app errors, camera faults, connectivity, contacts and messages and many more. The app also features a device centre which allows the users to manage multiple devices from the same app by logging on to the Huawei account. It also includes a segment for recommendations which provides details about upcoming events, special offers and service days.

“Huawei Support App is a one stop solution for all software and hardware related issues. This app is designed with convenience of customers as the main focus and our support staff is always committed to deliver an unmatched service with our online support services. We encourage our valued customers to seek online support and make use of the core facilities of the app. We identify this as a long-term initiative where we can develop the practice of online support initiatives which ultimately lead to the betterment of our loyal customers,” said Huawei Devices Sri Lanka Country Head Peter Liu.

Another important feature is its ability to locate the nearest Huawei Customer Service Centre which allows users to save on repair times and through a preferred method, users can send their devices for repairs and will be returned safely. The app also displays genuine smartphone spare part prices with great transparency and comes with the option of updating the devices and get detailed information of each update.

Huawei Support App is now available to download for free at Huawei AppGallery with an all-new user interface.