CodeGen International Ltd. has partnered with Big Deals Lanka Ltd. to enhance the online customer journey with Artificial Intelligence (AI) powered retail technology.
Lia, CodeGen’s AI Chatbot, facilitates hundreds of one-on-one conversations daily with no human intervention via the Big Deals e-commerce website. While Lia accelerates inquiry handling and customer servicing, she enables consumers to purchase items directly with Lia’s ‘Ask and Order’ feature in real-time. In addition, the solution provides a portal to manage tickets related to order tracking, complaints, refunds, and performance reporting, making Lia an efficient digital agent for operational excellence.
“Lia is a multiskilled chatbot optimised for the Retail and Travel sector to automate a business’s customer care and sales functions intelligently. Lia harnesses CodeGen’s specialised Machine Learning algorithms and utilises our in-house built Natural Language Processing (NLP) engine with continuous learning to deliver intelligent responses to consumers in seconds. With our partnership with Big Deals Lanka, we look forward to optimising the brand’s engagement and service levels, online conversion rate, and average order value with intelligent recommendations. All while delivering the best online experience to consumers with Lia,” commented CodeGen International.
“CodeGen’s retail chatbot, Lia, can be integrated with any e-commerce engine or CRM platform for smart automation. She can narrow the search, personalise the experience, assist with online shopping, create and amend a shopping cart for order automation and guide self-checkout seamlessly,” CodeGen further stated.
“We are always intrigued by futurist technology that helps us enhance our engagement with customers at all touchpoints. Lia’s AI led technology allowed us to utilise her Natural Language Understanding and conversational intelligence to make more meaningful connections with our customers for greater conversions. We are excited to work with CodeGen as they understand the changing dynamics of the B2C market and look forward to a great partnership,” stated Big Deals Lanka.
Customers always demand quick and personal support 24/7 via their channel of choice. A retail chatbot like Lia infused with AI will offer a smart way to scale exceptional customer service while driving down operational costs for retail and lifestyle brands that thrive on service and delivery excellence.
CodeGen is a preferred technology partner for some of the largest companies in the world and one of the largest private sector investors in AI in Sri Lanka. CodeGen’s home-grown global AI product suite, including Lia chatbot and zero-waste retail technologies, are proven to enhance operations whilst optimising the customer journey and experience.