Workshop on ‘Courtesies & Etiquette for Frontline Staff’

Wednesday, 29 May 2013 01:20 - - {{hitsCtrl.values.hits}}

The National Chamber of Commerce of Sri Lanka will conduct a one-day training workshop on ‘Courtesies & Etiquette in dealing with Clients and the General Public’ on Thursday 6 June 2013 from 0900 h to 1700 h at the Chamber auditorium, No. 450, D.R. Wijewardana Mawatha Colombo 10.

The target audience is frontline staff in contact with customers, sales support staff, trainees and receptionists. Presenting a professional image is of utmost importance for frontline staff whatever capacity they are as they are the first contact with the public and clients. Courteous nuances, choice of words, tone of speech and attitude of the front line officer in handing clients will determine the level of service quality of any organisation. Learn what it takes to enhance your job role, project best impression of your organisation and maintain excellent relations with customers for better results through the training session.

The trainer, Nedra Wickremasinghe, Executive Director of Nedisa Corporate Social Interaction and Founder Principal of Nedisa Finishing School, will train participants on confidence building and how to receive visitors professionally, common courtesies and use of polite terms, tactful and courteous ways of handling all types of visitors, dealing with challenging and difficult customers with tact and diplomacy, service process and technicalities, dealing with interruption caused by customers and co-workers, office grooming and styles at work and basic telephone techniques and courtesies.

Wickremasinghe is a highly-recognised trainer who has been carrying out training on personality development, image projection, personal branding, etiquette and customer courtesy for major blue chips in Sri Lanka and many overseas countries. Those interested may reserve seats by calling Indrani or Suharshani on 4741788.