The Knowledge Conglomerate concludes successful program with Dr. Gupta

Monday, 24 September 2012 00:00 - - {{hitsCtrl.values.hits}}

The Knowledge Conglomerate (TKC) recently concluded its third one day workshop on 11 September at Hotel Galadari, with the participation of executives from the banking, telecommunications, and airline service industries.

The workshop titled ‘Innovation for Service Quality’ was conducted by Dr. Sunil Gupta, Chief Innovation Instigator of IDEAS Management Consultants-renowned Life Time Master Trainer of Dr. Edward de Bono tools.

The workshop was a move away from the conventional learning surroundings. From the content to the learning methods the approaches adopted were highly experiential and creative. Idea stimulation was highly concentrated with hands on assignmentsfor the participants in order to move away from conventional thinking patterns.

The workshop was based around the objectives of changing minds, generate and developing ideas, testing ideas, creating and improving products, processes or services as a ‘way of life’and the learning methods complemented this in bringing out the essence of all the core concepts. Dr. Sunil Gupta created and stimulated an environment which engaged the participants in highly energetic and idea stimulating course modules and experiential exercises.

One highlighting factor was that corporates often operate on unproductive processes and procedures which add no value to the end service therefore failing to delight customers. Simple yet effective techniques were demonstrated in order to harness highly creative ideas and which could lead to innovative and customer centric products and services.

Unfailingly, Dr. Gupta also used actual commercial scenarios where creativity and innovation has paid off for MNC’s in other regions and globally. All modules were strongly applied and compared to the present working contexts within the various service sectors of the representative participants.

This third workshop organised by TKC is one out of a series of executive education programs launched in July with the aim of educating managers at all levels. Each workshop is targeted at diverse segments of executives where themes are selected to match timely requirements within the current managerial contexts.