Thursday, 23 January 2014 00:00
One of the most well-known customer service and inspirational trainers in Sri Lanka, Dhammika Kalapuge, presents yet another one-day program in the series titled ‘Lead To Serve’, to lead teams to set the right service culture in organisations, on Thursday, 30 January 2014 at The Kingsbury, Colombo.
The facilitator, Dhammika Kalapuge, has a reputation for conducting inspirational programs both locally and overseas. During the last decade and half he has conducted over 2,100 programs, for more than 400 private and public sector institutions, mostly to achieve excellence in service quality as he works on a theme ‘Sri Lanka So Lovely, Serving Lively’.
His ability to take a message simply and effectively and reach the hearts of people from all walks of life with true to life stories has been considered as a significant attribute of his educational programs.
Commenting on this new program ‘Lead To Serve’, Kalapuge said: “With the growth momentum in business activities being witnessed presently, supported by the infrastructure development of the country, the need to serve customers passionately has become a priority requirement in all sectors of the economy.
“In the reactivated market place, leading customer interface staff to deliver a memorable service experience can bring about a competitive edge to any entity. This one-day program will give an insight to the service champions to inspire their ‘service teams’ to better sell and serve its clientele consistently. Moreover, successful delivery of great service experiences by the team members eventually results in higher customer loyalty and profitability.”
With this learning, participants will appreciate how important it is for service champions to create and lead a service culture across the entity with the willing support and acceptance of each and every team member. Participants will also learn how crucial it is to receive and give feedback to senior management on the improvements needed for the Rule-set (Policies), Tool-set (Processes) and Mind-set (People) in order to further improve the service standards. The program will enrich and empower the service champions with a passion to strengthen and enhance the customer service culture to its fullest potential in organisations.
The program is aimed at Heads of Customer Service Units, Service Champions, Relationship Managers and Senior Front office staff. As a key outcome of the program, participants will document three action steps that will help create a ‘distinctly sustainable differentiation’ for their organisation.
Over the last eight years, Dhammika’s programs are organised by SIPCOM-1 Ltd., a company focusing on total people development. SIPCOM-1, housed at Galadari Hotel, organises and promotes in-house and public programs mostly on ‘service quality’, exclusively designed and conducted by Kalapuge.