Dhammika Kalapuge presents ‘Service Serves Us’ on 15 March

Dhammika Kalapuge 

The leading educational and inspirational trainer in facilitating ‘service quality’ programs, Dhammika Kalapuge, presents yet another in the one-day program series titled ‘Service Serves Us’ on Tuesday, 15 March at Shangri-La Hotel, Colombo 2.

Commenting on this new program – ‘Service Serves Us’, facilitator Dhammika Kalapuge said, “In this program I will be giving more emphasis on the importance of serving escalating post-pandemic ‘next normal’ customer expectations. Many case studies will be discussed which are with service-related issues that have a relevance to the current changed scenarios, in these trying circumstances. The new program will provide the needed inspiration to be ‘realistically optimistic’ and do the best in serving customers. There is the need at present as always to effectively manage every point of interaction, be it ‘touch’, ‘tech or ‘hybrid’ to make them into positive magical moments. Moreover, understand the importance of strengthening the service culture in today’s context to create a ‘memorable customer experience’.”

“Providing ‘Customer Service’ is only one aspect of the journey in total ‘Customer Experience’. This program will show how, in that journey at each touch point, one must identify the ideal service that must be rendered with specific actions to create an overall ‘WOW’ Customer Experience.”

In designing his inspirational and educational programs, Dhammika always wants to follow a unique pragmatic methodology which is easy to; comprehend, remember and put into practice. That is one of the reasons why even his previous program ‘Service Mantras’ was readily accepted both locally and overseas. 

With the ‘Service Serves Us’ program too he is presenting the steps to be taken in the service journey in the form of ‘12 EX’. He said, “They are 12 words in the English language starting with ‘EX’. I am using them in a logical and practical manner to explain why and how a service provider should be utmost concerned with customers when they go through this journey from start to the end. Furthermore, at every contact point what actions to be followed to make all of them magical moments. 

The twelve words are: ‘Expect’, ‘Explore’, ‘Explain’, ‘Expose’, ‘Expedite’, ‘Exact’, ‘Execute’, ‘Exceed’, ‘Exchange’, ‘Examine’, ‘Excuse’ and ‘Exist’.

Of course, they all are common sense but somewhat uncommon in application. All that I am trying to do in my programs is get participants to be ‘brilliant with the basics’ with the use of common sense to make serving another a common norm.”

Commenting on what participants will get at the end of this one-day learning journey, Dhammika said that following aspects will be covered in this program. 

 1. Valuable insights that will help participants work smarter.

 2. Simple yet practical steps to create breakthrough service experiences.

 3. Inspiration to perform to the best of one’s ability in driving for results.

The facilitator Dhammika Kalapuge is known for conducting educational programs both locally and overseas. His name is synonymous with ‘Power to Change’ and he is one of Sri Lanka’s most renowned people development trainers. During the last two and half decades he has conducted over 3,000 programs, to nearly 800 private and public sector institutions, locally and overseas, mostly to achieve excellence in service quality. His ability to take a message simply and effectively to reach the hearts of people from all walks of life with true life stories is considered as a significant attribute in his educational programs.  

Over the last two decades, Dhammika’s programs have been organised by SIPCOM-1 Ltd. – a company focusing on total people development. SIPCOM-1 promotes in-house and public programs both here in Sri Lanka and overseas mostly on the theme of ‘service quality’. Programs are exclusively designed and conducted by Dhammika Kalapuge, who can be contacted on 0777886555 or www.sipcom-1.com for any further information.