Tangerine Group of Hotels gets recognised for exceeding customer expectations

Thursday, 27 August 2020 00:00 -     - {{hitsCtrl.values.hits}}

Fairview Hotel Colombo 06

Grand Hotel  ​


Tangerine Group’s world renowned five hotels; Tangerine Beach Hotel and Royal Palm Beach Hotel Kalutara, Grand Hotel Nuwara Eliya, Fairview Hotel Colombo 06 and Nilaveli Beach Hotel Trincomalee, have all received international acclaim for their superlative customer service as well as for other service factors. 

This justifies the holidaymakers desire to always patronise these hotels as they know that they always get a superb service in these cosy resorts with an exciting array of  succulent food and beverages.

Tangerine Beach Hotel has been awarded the Trip Advisor Award for 2020, while the German feedback site Holidaycheck.de has awarded it the Excellence of Service Award as well. Royal Palm Beach has received the 2nd place in Holidaycheck.de Excellence of Service Award amongst all top hotels in the country, coming after the winner, the sister hotel Tangerine Beach Hotel. 

This comes in the wake of this resort been adjudged for the Top Sustainability Award “Travelife – Gold Certification” for 4 consecutive years now. These accolades are to be certified for HACCP and ISO 14000, 18000 and 22000 for health, safety, food safety and hygiene standards.

Grand Hotel, the legendary and gorgeous hill resort, received the Trip Advisor Award 2020 and is also HACCP certified for food safety and hygiene. This hill resort was also ranked by CNN Travel as one of the Top Heritage Hotels in Asia. NatGeo Travel has listed the hotel as ‘One of the Best Locations in the World to Enjoy a Cup of Tea’. 

Nilaveli Beach Hotel also received a Trip Advisor Award for 2020. This popular holiday resort in the east-coast was the first such hotel to come up along that stretch. Fairview Hotel, the niche property in Colombo, was honoured with the Trip Advisor Award of 2020 too.

The recognised yardstick to evaluate the popularity of a hotel in relation to customer service, food and beverage, cleanliness and hygienic aspects as well as ideal environment etc. have been based off of customers feedback through bookings.com, expedia.com and agoda.com reviews and accolades garnered over the years.


Royal Palms Beach Hotel

Tangerine Beach Hotel