‘Seylan Suhada Sewa’ launched to service customers with special needs

Thursday, 15 November 2012 00:00 - - {{hitsCtrl.values.hits}}

Redefining and taking to the next level the inherent care and attention it gives its millions of customers across the country, Seylan Bank recently launched its newest service – ‘Seylan Suhada Sewa’.

As its name suggests, ‘Seylan Suhada Sewa’ will provide special attention and care to those customers who need special assistance and help to perform their day-to-day banking transactions when they visit their Seylan Bank branch.

As part of this laudable initiative that borders on a social service project rather than a mere banking service, every one of Seylan Bank’s 140 branches across the country will henceforth have dedicated specially trained staff who will personally assist and take care of the banking needs of these customers.

This service will be offered to elderly senior citizens, differently-abled persons, pregnant mothers, mothers carrying infants, members of the clergy etc.

Seylan Bank’s General Manager/CEO Kapila Ariyaratne said: “Seylan Bank has a long tradition and a reputation for living up to its motto of being the Bank with a Heart. One has to realise that there is a considerable number of persons in our society who deserve and indeed need, additional help and assistance in their day-to-day functions including their visits to their bank. Recognising this need, ‘Seylan Suhada Sewa’ is launched as yet another extension of the love and care with which we at Seylan respond to our customers’ needs. As a truly service-oriented, caring and socially responsible corporate citizen, we’re happy to dedicate this special service to those who need our attention. Our aim always is to make banking with Seylan both a pleasant and memorable experience.”

Recent statistics reveal that Sri Lanka’s ageing population is rapidly on the increase. Senior citizens have made a significant contribution to society during their time and now, in turn, need assistance from responsible corporates and society. Those with temporary or permanent disability also need special attention and this includes Sri Lanka’s thousands of war heroes. Similarly, pregnant mothers and those carrying infants need help at all times. Members of the clergy too need to, at all times, be given the due respect from society and this latest service offering from Seylan duly recognises and fulfils this obligation.

“We’re confident that with the launch of ‘Seylan Suhada Sewa,’ we can make a significant change and bring about a tangible improvement in the manner in which these respected segments of society conduct their day-to-day transactions. Society will undoubtedly be a better place if everyone bands together and works on similar lines. We at Seylan are proud and privileged to show the way,” added Seylan Bank’s Chairman Mohan Pieris, PC.