Innovative insurance solutions provider HNB Assurance (HNBA) has provided convenience to its valued customers by providing a wide range of premium payment options for both life and general insurance. HNB Assurance now has a network of 51 branches and over 140 Bancassurance units based at HNB branches island wide, in which they operate in the business of providing insurance services.
The distribution network and the increasing efficiency of the distribution channels are strategic priorities for HNBA. Customers have the ability to pay their premiums by visiting the branch that is nearest to them. That is the traditional method of paying premiums but with today’s technology and through strategic partnerships, HNBA now offers a variety of other means for customers to pay their premiums.
“Premiums can be easily paid at all HNB, Commercial Bank, Bank of Ceylon, Sampath Bank and National Savings Bank branches. Customers only need to complete the deposit slip to make their premium payments over the counter at any of the above mentioned bank branches. We have also collaborated with HNB e-Banking & Sampath e-Banking so that users can transfer money via internet banking facilities provided by these banks. It is a convenient service that allows customers to access their bank information, conduct financial transactions, make deposits, withdrawals and pay bills through the internet without having to physically visit their bank. It provides the convenience of accessing banking facilities from the comfort of their home or office. Very soon, customers will have the opportunity to pay through HNB mobile banking and by using the ATM network of HNB,” stated HNB Assurance Managing Director Manjula de Silva.
“HNB Assurance now offers its customers boundless convenience when paying their premiums. HNB Assurance recently joined hands with Dialog Telecom eZ cash as a way of paying premiums without any hassle. HNB Assurance is one of the first insurance companies to enable payments via Dialog eZ cash hence customers now have the ability to make payments via mobile. It enables you to have a cash account in your mobile phone in to which you can top-up money and pay insurance premiums. With the launch of eZ Cash, over 7.5 million Dialog mobile users will be able to register for an eZ cash account by simply dialling #111# from their mobile phone” HNB Assurance Head of Finance Vipula Dharmapala said.
There is a special credit card facility offered to all HNB Credit card holders, but this credit card payment is valid only to general insurance premium payments and customers can pay their premiums with a 0% interest instalment plan from HNB with 3,6,9,12 instalments. Furthermore both life and general customers can also log on to the HNBA website - www.hnbassurance.com - and pay online via the payment portal using a credit card.
Information technology is a central source of HNBA’s competitive advantage and hence diverse efforts have been exerted to ensure that they keep up the pace with the rapid changes that are taking place within the sphere of IT on a global scale. HNBA being in the insurance industry for a short period of eleven years has passed several milestones in generating easy premium methods for its customers.
Even for those customers who wish to pay in cash when their trusted insurance advisor calls over at their residence or workplace, the process is a lot more secure by equipping their advisors with mobile printers that can print a receipt online. This shows the lengths to which HNBA will strive to delight their customers by providing them with solutions they are most comfortable with.
HNB Assurance PLC is one of the fastest growing insurance companies in Sri Lanka with a network of 51 branches. HNB Assurance has also been awarded an “A (lka)” as its insurer financial strength rating and national long term rating by Fitch Ratings Lanka Ltd. HNB Assurance recently won an international global award for brand excellence at the World Brand Congress and was recognised with five National and regional awards for the company’s annual report.