People’s Leasing & Finance commissions 1,000 Customer Touch Points (CTPs)

People’s Leasing and Finance PLC CEO/GM D.P. Kumarage appointing the proprietor of Bandarawela Ariyadasa Fuel Station R.M.S.G. Rathnayake as a CTP owner of PLC, members of the staff and well wishes who attended the function

People’s Leasing & Finance PLC with a view to taking its financial services to the doorsteps of prospective customers and enhancing its customer service channels, launched a program to commission innovative 1,000 Customer Touch Points (CTPs). The inaugural ceremony was held at the PLC Bandarawela branch with the participation CEO/GM D.P. Kumarage. 

These 1,000 CTP service channels will commence operations within the financial year 2015/16 and will function besides PLC’s existing 89 main branches and 109 service centres affiliated to the People’s Bank branches. Vehicle sales centres, fuel filling stations, supermarkets and People’s Bank branches that do not currently function as PLC’s service centres will be potential CTPs of PLC. PLC’s field marketing officers who nurture social marketing relationships with the business world, currently hold discussions with these potential CTP partners of PLC.

PLC Deputy General Manager (Operations) Lionel Fernando speaking of the 1,000 CTPs said it is an innovative program of the company and will be in operation in the new financial year. 

“Enhancing our customer base and the market share and taking our financial services to the customers’ door steps are of utmost importance in our quest to achieve competitive business targets. In order to achieve greater heights, we need to commission new CTPs for the ease of doing business with prospective customers. PLC will treat these CTP owners as individual sales agents. Services of these CTP owners will be evaluated by PLC every three months and the cream of CTPs will be rewarded with many benefits,” said the DGM.  

The inaugural ceremony of PLC’s CTP program was graced by AGM (Branch Operations) Laksanda Gunawardena, Senior Manager Andy Ratnayake, Senior Manager (Branch Operations) Neil Thushantha, PLC Bandarawela former Branch Manager F.U. Premadasa and also present Manager Chandika Jayaweera and PLC staff.

People’s Leasing Company was incorporated in 1995 as a fully owned subsidiary of the biggest state bank in Sri Lanka, the People’s Bank. PLC has retained the market leader position for the past 13 consecutive years, is the larger non bank finance institution and has gained much recognition by the leasing fraternity in the country.

In recognition of the credit quality of the company, Fitch Rating Lanka has up graded PLC’s credit ratings to AA-(lka) keeping it at the highest platform as a financial company. PLC is the only Sri Lankan finance company geared with two international ratings. PLC is schedule enter the Asian leasing arena with its credible branded leasing products. It has also been recognised as one of Asia’s Most Promising Brands 2012/13 by ibrands 360 – World Consulting and Research Corporation.

PLC’s special financial services products range from; leasing, fixed deposits, savings accounts, personal and business loans and Islamic financial services. Its subsidiaries are; People’s Insurance Ltd, People’s Micro-finance Ltd, People’s Leasing Property Development Ltd, People’s Leasing Fleet Management Ltd and People’s Leasing Havelock Properties Ltd.

The uniqueness of PLC is its strength and ability to provide diverse and quality financial services under one roof to its customers and enabling them to obtain these services on easy terms.