HNB Assurance wins Celent Model Insurer Asia Award 2013

HNB Assurance has won the highly coveted award for IT for the first time and was the only Sri Lankan insurance company to be listed among the 17 winners from the Asia Pacific region. The award was presented for implementing a claims management system that includes a customer relations centre component, mobile component and automates the entire claim process for motor insurance.

The award was presented at the Celent Model Insurer Asia Summit 2013, exchanging ideas on effective use of technology, the Asian edition of the famous Model Insurer Awards that was held in Singapore recently.

Manjula de Silva, Managing Director of HNB Assurance, stated: “It is an exceptional achievement for HNB Assurance to be conferred with the Celent Model Insurer Asia Award. I am delighted that Celent has recognised the role that HNB Assurance is playing in setting up benchmarks in ensuring quality customer service through effective use of technology. At HNB Assurance, we believe in placing our customers foremost in everything we do.”

The Celent Model Insurer Asia Awards is presented by Celent, part of the Oliver Wyman Group, a research and consulting firm which provides technology and business strategy advice to the financial services industry.

HNB Assurance is constantly innovating to create quality customer service standards on multiple platforms through effectively introducing latest technological advancements in the field of information and mobile technology, being the first insurance company in Sri Lanka to list its mobile based customer service module on Google Play.  The customer relations module encapsulated information available in TCS BaNCS core insurance application developed by TATA Consultancy Service, India coupled with innovative technologies such as caller ID recognition, voice over IP and Google Maps to provide a fully compliant and efficient customer service process in accident reporting, onsite inspection and claims handling.

“It is a first of its kind approach to have a mobile based accident inspection module across the country, integrating communication mediums such as e-mail, SMS and MMS into one collaborated application together with In-house developed customer relations module. It offers instant service to customers, helps enhance assessors’ productivity and optimises resource allocation. It also offers instant, practical business intelligence for real-time decisions for customers, assessor support and cost control,” said Namal Gunawardhane, Head of IT at HNB Assurance.

Vijaya Deepti, Vice President, TCS Financial Solutions, stated: “The claims management system at HNB Assurance is a great example of how Insurance firms can use business process management to optimise and automate processes to deliver compelling and personalised service through customer service agents and mobile touch points.

“HNB Assurance has leveraged TCS BaNCS and other surround capabilities to improve the efficiency of their claims management process and thereby attain higher degree of customer satisfaction and market share. We congratulate HNB Assurance on being commended by Celent for effective use of technology in insurance”

HNB Assurance is one of the fastest growing insurance companies in Sri Lanka with a network of 51 branches. HNB Assurance has also been awarded ‘A (lka)’as its insurer financial strength rating and national long term rating by Fitch Ratings Lanka Ltd. HNB Assurance recently won an international global award for brand excellence during World Brand Congress and won five main awards for the company’s annual report.