The Retail arm of Nations Trust Bank celebrated the first Annual Retail Banking Awards recently.
It was a night of glitz and glamour, when NTB’s retail staff of over 600 strong were dressed to the nines and gathered to celebrate the coloursman of 2010 and their achievements.
The evening kicked off with the lighting of a high tech lamp by the Chief Guest, Director and CEO of NTB, Saliya Rajakaruna, DGM, Retail Banking- Renuka Fernando, Consultant Operational Risk and Compliance- Kumar Mayadunne, Head of Credit and Risk Management- Anura Yapa, Head of HR - Ramanika Unamboowe and the Chief Manager, Branches and Personal Banking Centers, Sanjaya Perera. The night showcased spectacular performances by both the bank staff & the dance troupes which held the audience enthralled.
“Branches are the face of the bank. How they look, feel and act is what attracts customers to the Bank. All of you have worked untiringly and contributed immensely to bring the bank to where it is today and build a strong brand and establish the bank as being the best in customer service. So although all of you may not win prizes today, every one of you is a winner” commented Sarath Piyaratne Executive Director of Nations Trust Bank at the Awards Ceremony.
Awards were presented to individuals and teams who contributed in the fields of sales, profitability, service & business impact. The main category winners were the Thalawathugoda Branch, who emerged as the Best Branch of the year, Roshan Gunawardena - Best Branch Manager for the year, Monishka Yahampath of Kurunegala - Best Assistant Branch Manager for the year, Best Relationship Manager Jovan Fernando from the Negombo Branch and Sachini Silva as the Best Retail Service Champion for the year.
The Retail Banking unit of NTB could not have concluded their mammoth achievements alone; The awards night also recognised and thanked the departments such as Internal Audit, IT, Credit Operations, Central Operations, Trade Services, Consumer Collections, Compliance Administration and Infrastructure Services, Legal Finance, Credit Risk Management, Human Resource Management, Strategic Marketing and Treasury that supported the retail business throughout the year. An award of appreciation was presented to the Senior Management of these divisions for their contribution and efforts.