Bank of Ceylon Chairman President’s Counsel Ronald C. Perera ceremoniously opening the new Koggala Regional Loan Centre. Deputy General Manager Finance and Planning W.P. Russel Fonseka is also present
Bank of Ceylon has launched ‘Siri Medura’ in five provinces – a best-in-class home loan offering to help its valued customers purchase and build their dream home.
This product offers unparalleled customer convenience: Only two visits are required to the bank to avail of home loan; guaranteed loan disbursement in less than 15 days; SMS updates at each stage in the process; one-stop-shop – no need to liaise with multiple agencies to obtain documents; attractive interest rates and flexibility of payment.
As Bankers to the Nation, Bank of Ceylon has always spearheaded changing the banking industry to be focused and centred on its customers. Understanding the busy schedules of modern day customers, the bank has taken multiple steps to assure its customers speedy disbursement and best in class convenience while obtaining a home loan. “Adding value to the customers and the nation is the most important priority for Bank of Ceylon, especially in this era where time is so precious. We are streamlining our processes to increase efficiency in achieving our objective of providing best in class service to our customers,” stated Bank of Ceylon Chairman President’s Counsel Ronald C. Perera.
To enable this step change, the bank is setting up regional loan centres across the entire island – the fifth such centre was inaugurated in Koggala on 24 March by the Chairman.
The regional loan centres have been instrumental in enriching customer experience. This has been another key step taken by the bank in achieving its strategic goal of higher operational efficiency.