Asian Alliance Life pioneers new benefits to mark International Customer Service Week

Monday, 7 October 2013 00:00 -     - {{hitsCtrl.values.hits}}

Sri Lanka’s dynamic insurer, Asian Alliance Insurance PLC, announces a host of benefits for its life insurance policy holders to mark its eagerly-awaited International Customer Service Week from 7 to 13 October 2013. The company’s life insurance policy holders can look forward to a retinue of new customer conveniences devised by the company to demonstrate how much the company values them. Asian Alliance life insurance policy holders can look forward to a personal visit by the professional insurance advisors to thank and update them on various benefits of their life insurance policy. This personal interaction will strengthen the “humane face” of the strong bond Asian Alliance Insurance shares with its valuable life insurance policyholders. The company personnel will also conduct a customer service survey, which will lead to gain further insights into the needs and requirements of its policy holders. Further, the International Customer Service Week will be marked by the introduction of Asian Alliance investment protection guarantee product for customers. This plan offers the customers a guaranteed interest rate which is above the prevailing market rates over a period of 10 years on their investment. Besides this obvious advantage, the Asian Alliance investment protection guarantee offers many other privileges. This is a clearly differentiated product that outclasses the competition in the market by offering guaranteed returns to customers at the end of the policy period, whereas other products in the market merely offer an assumed illustrated value as proceeds at the time of maturity. Professional customer service has been Asian Alliance Insurance’s differentiating factor. Asian Alliance Insurance’ Customer Service Week conveys just how much it values its policy holders and how it places a high premium on offering best practices in a robust customer service model that surpasses service levels prevalent in the industry.