Seylan Bank secures customer safety through digital banking platforms

Seylan Bank, ‘the Bank with a Heart’, has set out an array of digital banking platforms facilitating a safer and convenient option for customers to carry out financial transactions from home, as Sri Lanka navigates through the COVID-19 pandemic.

As consumers move most of their financial transactions to online and mobile channels in an attempt to minimise trips to brick-and-mortar bank branches, digital banking continues to play a key role in the financial service industry. Understanding customer needs and placing customer experience at the core of their banking operations; Seylan Bank offers a range of digital banking platforms, including Internet Banking, Mobile Banking, Internet Payment Gateways (IPG), Merchant Portal Services, E-Statements, SMS Alerts, Pay Roll Services, ATM and Kiosk channels, thus ensuring utmost convenience to all Seylan customers.

With an all-new, feature-packed and personalised online banking experience, Seylan Internet Banking has new and exciting tools; offering customers easy access to manage their finances online from any web-enabled device with internet access. 

Further, those who wish to carry out their financial transactions on their mobile can experience a streamlined and simplified user experience through the Seylan Mobile Banking app. The application offers extensive features, enabling customers to carry out financial transactions ranging from fund transfers to utility bill payments, checking account balances and many more right at their fingertips on any Android or iOS mobile device.

With a marked increase in consumers shifting to e-commerce to purchase goods and services, people prefer to use cash less, and instead, opt to carry out payments online. Through the Seylan IPG service, all customers and Seylan merchants will benefit from a range of features that deliver a streamlined user experience, eliminating the need for cash payments. 

E-business merchants, online retailers and other enterprises can accept consumer payments through the gateway. Alongside the IPG service, Seylan Bank offers the ‘Seylan Merchant Portal’, the first fully-fledged multipurpose Digital Payment Platform in Sri Lanka, which is a fully customisable payment platform that can be enabled within a day of the customer’s request. The service is open to merchants with or without a website, merchants that do not have an online payment acceptance mechanism, social media-based business owners and shop owners with only an email address looking to enable digital transactions to accept payments. 

With customers unable to visit banking outlets due to health and hygiene concerns surrounding the pandemic, Seylan customers are offered the convenient and hassle-free option of checking their credit card and account balance via SMS Alerts, and get their card or account statements securely delivered on time as an E-Statement. Customers can also receive real-time updates on all transactions that happen through their Credit or Debit card with Seylan SMS alerts.

The Seylan Payroll solution is yet another option for organisations to manage a wide range of financial transactions in an efficient manner. The service covers a variety of services, including salary disbursement, EPF remitting, facilitating supplier payments and disbursing commissions and dividends, all in a convenient environment, without the need to visit a bank branch.

For customers that still wish to carry out cash withdrawals or make cash and cheque deposits, they can simply do so by visiting Seylan Bank’s Kiosk network, inclusive of island-wide ATMs, cash deposit machines and cheque deposit kiosks, without having to go through the hassle of visiting a branch teller.

Seylan Bank operates with a vision to offer the ultimate banking experience to its valued customers through cutting-edge technology, innovative products and best-in-class services. The bank has a growing clientele of SMEs, Retail and Corporate Customers and has expanded its footprint with 173 branches, 70 cash deposit machines, 66 cheque deposit machines and an ATM network of 216 units across the country. 

Seylan Bank has been endorsed as a financially stable organisation with performance excellence across the board by Fitch Ratings, with the bank’s national long-term rating revised to ‘A’ (lka). The bank was ranked second among public listed companies for transparency in corporate reporting by Transparency Global and is now part of the S&P Dow Jones SL20 Index. These achievements are a testament to Seylan Bank’s financial stability and unwavering dedication to ensuring excellence across all aspects. For more information on products and services please visit www.seylan.lk.