NTB enhances customer convenience with One-Stop Leasing Centre

Thursday, 28 March 2019 00:59 - - {{hitsCtrl.values.hits}}

Nations Leasing recently launched its revolutionary ‘One-Stop Leasing Centre’ at Nations Trust Bank PLC, Nawam Mawatha, Colombo 2.

The One-Stop Leasing Centre simplifies and speeds up the process of obtaining leases for customers. Since the entire operation is now housed in a single location, the Nations Leasing team is able to provide customers with an unmatched, seamless experience with unparalleled convenience; all amidst a well-designed, state-of-the-art office space. Whether it is sales, documentation, leasing services, insurance, or settlements, all needs can now be met there.

The Nations Leasing One-Stop Leasing Centre was declared open at a special opening ceremony, which saw top ranking bank officials, including Chief Guest Nations Trust Bank PLC Director/CEO Renuka Fernando, Director Suran Wijesinghe, and Executive Vice President Leasing Priyantha Wijesekera in attendance along with customers, staff, and guests.

The event also saw the official launch of the ‘1st Time Right’ concept, which is a direct result of Nations Leasing’s recently concluded end-to-end Business Process Re-engineering, or BPR. This new concept and workflow will result in faster turnaround times and a drastic reduction of repetitive work, which will increase efficiency and boost productivity.

Vice President – Leasing Priyantha Samaradiwakara said: “Our world-class customer service and unmatched customer experience has always been one of our key differentiators in the market.

Therefore, with the progress of technology and streamlining of our operations, this is the next logical step; to provide customers with a seamless, one-stop leasing centre experience for leasing. There is no one else providing the level of integration and the quick turnaround times we are able to provide our customers. At Nations Leasing, we have been innovators from the inception, being the first to introduce concepts such as ‘Green Lease’ and many others. This is just another step on our journey of customer service excellence.

While we thank everyone for their support, we wish to assure customers and stakeholders that we will continue to innovate and push boundaries.”