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NDB Assistant Vice President Digital Financial Services Damitha Silva, Transformation Unit Chief Manager Dilhani Piyasena, LankaClear General Manager/CEO Channa De Silva, NDB Senior Manager Shared Services – Payments and Settlements Naresha Subramaniam, Senior Manager Marketing Pathmapriyan Suthanthiraraj and LankaClear Chief Operating Officer Dinuka Perera
NDB Bank was recently awarded two Gold awards and one Merit Award at the Lankapay Technnovation Awards 2022 held at Shangri-La Hotel, Colombo.
Accordingly, the bank won Gold Awards for Bank of the Year for Financial Inclusivity and Best Common ATM Enabler of the Year as well as the Merit Award for Excellence in Customer Convenience. All awards were won in Category C.
While NDB Bank has always been known for delivering the very best to its customers, digital and technological advancement is the bedrock of its strategy. Considerable resources are deployed towards this end, enabling the bank to establish a remarkable positioning in the industry as one of the fastest growing, systematic and technologically savvy players.
The Technnovation awards are organised and presented by LankaPay, which is operated by LankaClear. “The objective of the awards competition,” according to LankaPay “is to recognise the torchbearers of payment technology innovations in the country who have steadfast to the cause of promoting electronic payments and constantly thriving for enhancing customer convenience and to recognise the torchbearers of payment technology innovations in the country who have been steadfast to the cause of promoting electronic payments and constantly thriving for enhancing customer convenience.” LankaClear as the operator of Sri Lanka’s National Payment Network – LankaPay, is the national payment network that functions under the guidance and supervision of the Central Bank of Sri Lanka (CBSL).
Assistant Vice President Digital Financial Services Damitha Silva said: “We at NDB have continued to push through the boundaries in the Sri Lankan banking arena, consistently encompassing the latest technological advancements and introducing novel methods in which our clients can do their banking conveniently. These awards, in addition to many others won by us, are testimony towards the innovative, timely and meaningful banking products and services we introduce in line with the evolving needs and aspirations of our stakeholders.”
NDB NEOS, which comprises of the bank’s Mobile and Online Banking platforms, is the flagship digital offering of the bank. The enhancements introduced to the NDB NEOS platform during the recent past are industry-firsts, with the implementation of a QR payment enabled NEOSPay feature along with the ability to perform fund transfers, pay bills etc all through the same app. Also the AI-enabled video KYC (vKYC) based online account opening facility within NDB NEOS, enables new customers to open NDB accounts from the comfort and safety of home, without having to visit a branch.
Additionally, the bank also became the first in the industry to tie up with the Credit Information Bureau (CRIB) in order to create a hassle free and convenient service in which the bank’s customers can register and request for their individual credit reports (iReport) and individual credit score reports (CRIB Score) from wherever they are in Sri Lanka through NDB NEOS.
