NDB’s Privilege partners with Quintessentially to provide exclusive concierge services

NDB Chief Manager Product Development Nadie Fernando, NDB Head of Privilege and Privilege Select Banking Gihan Punchihewa, NDB Vice President Branch Network Management and Product Development Zeyan Hameed, Quintessentially General Manager Sri Lanka and the Maldives Romesh Savanghan, Quintessentially Head of Operations Dinuk Ratnayake, and NDB Senior Manager Legal Avanti Bandara 

NDB Bank’s Privilege Select Plus is setting yet another benchmark by partnering with Quintessentially, the world’s most preferred luxury member’s only concierge organisation. 

Ceylon Defined by Quintessentially is a specially curated local membership tier that is only available in Sri Lanka by Quintessentially that offers exclusive assistance with relevant international support for the exclusive benefit of the bank’s Privilege Select Plus clientele who will enjoy uninterrupted Ceylon Defined by Quintessentially services seven days a week from 9 a.m. to 7 p.m. which can be accessed via voice (a dedicated hotline), messaging (a dedicated WhatsApp line) or email for assistance. 

NDB Bank’s exclusive clientele will be entitled to Quintessentially lifestyle services such as flowers, gifts, cakes and chocolate deliveries, dining recommendations and reservations, and personal shopping inclusive of global sourcing. NDB’s Privilege clientele will additionally have access to unlimited travel support (home or abroad) which includes travel arrangement assistance, hotel and transfer reservations, car rentals and chauffer assistance and experiences. Clients can also reach out to Quintessentially for assistance on select entertainment requirements such as tickets to movies, cultural events, concerts, and sporting events both local and global. 

NDB Head of Privilege and Privilege Select Banking Gihan Punchihewa said, “Partnering up with Quintessentially was a strategic decision we took, to ensure that our valued customers are looked after by the best in concierge services globally. We at NDB consider this offering to be a key milestone in our journey in becoming the most progressive and customer centric institution.” 

Quintessentially General Manager Sri Lanka and the Maldives Romesh Savanghan commented, “We are proud to partner with NDB Bank in a partnership of this magnitude. We are confident that we can provide NDB Bank privilege customers with greater access to higher quality services which will enhance their lifestyles and enable them to experience new levels of luxury and discovery.”

In addition to exclusive concierge services to meet global and local lifestyle requirements, the bank’s recently revamped Privilege arm will provide unparalleled services. These would include tailor-made solutions such as Financial Advisory services as a one stop solution for all investment advice done in partnership with the bank’s group companies NDB Wealth, NDB Securities and NDB Investment Banking. 

Additionally, enhanced lending facilities to meet complex borrowing requirements, a curated quarterly newsletter with macroeconomic, investment coverage and emerging themes in banking and finance as well as exclusive life and health benefits with international service providers are also among the offerings. Clients will receive priority service across the NDB Group network and will also receive exclusive benefits in the form of Family Banking and Digital Services among a wide range of additional services specifically designed for their ease and comfort.

Accordingly, NDB’s exclusive Privilege hubs situated at Avissawella, Dharmapala Mawatha, Galle, Havelock Road, Kalutara, Kandana, Kandy, Kurunegala, Moratuwa, Mount Lavinia, Nawam Mawatha, Negombo, Pelawatte and Rajagiriya will continue to deliver complete financial solutions through exclusive and dedicated Relationship Managers. NDB Privilege also caters to a host of offshore clientele based in Australia, Canada, India, Singapore, the Middle East, the United States of America and the United Kingdom. 

Quintessentially which currently operates in over 60+ cities worldwide help assist its members (both private and corporate) so that they have more time to focus on the more important aspects of life; and with those that matter the most to them. The luxury concierge and member’s club, (Quintessentially) has been in operations for over 20 years globally and has had an active presence in the Island since 2013 where its Colombo office overlooks the Maldives territory (for inbound travel) and Malaysia for concierge services to its respective members.

NDB Bank was awarded the “Best Digital Bank 2021” at the Asiamoney Best Bank Awards for Sri Lanka in addition to being crowned “Sri Lanka’s Best Bank 2021” by the prestigious Global Finance Magazine of USA, and “The Bank of the Year Sri Lanka”, by The Banker Magazine UK and is the “Most Awarded Corporate 2021” as per LMD ranking. NDB is the 4th largest listed bank in Sri Lanka and the parent company of the NDB Group. The only financial services conglomerate in Sri Lanka, NDB Group is uniquely positioned towards assisting the growth and development of the Sri Lankan financial market to provide its customers seamless access to the product and service offerings of all its group companies.