NDB celebrates ‘International Customer Service Week’

Tuesday, 2 October 2018 00:08 - - {{hitsCtrl.values.hits}}

NDB celebrates ‘International Customer Service Week’ which will be held during the first week of October by recognising the importance of customer service, enhancing the service culture, and appreciating staff members who have gone out of their way to serve a customer.

Accordingly, NDB has introduced a host of exciting offersto customers across the branch network during the first week of October.

Customer Service week is an international event – celebrated in over 60 countries – devoted to recognising the importance of customer service and honouring the individuals who serve and support customers on a daily basis. This year, the International Customer Service Week is celebrated under the theme ‘Excellence Happens Here’. The theme recognises the space in which customers and service professionals come together; from the call centre to the executive suite, from the security personnel to the teller counter, from support units to frontline. Where service happens is where excellence happens.

Customer service means going above and beyond to keep your customers happy, it could even be answering a simple query that they may have or resolving issues with a positive attitude and NDB has always been a customer centric organisation, revolving the Bank’s product development around the customer’s wants and needs.

NDB has made considerable strides towards the Sri Lankan banking and finance sector, expanding and evolving a range of products and services accessible through its growing branch network. NDB’s performance and customer relations were recognised when the Bank was recently named the ‘Best Bank in Sri Lanka’ by the prestigious Global Finance Magazine at the 25th Annual Best Bank Awards in the Asia Pacific.