NDB NEOS revolutionises banking by integrating physical and digital

Friday, 1 February 2019 00:00 - - {{hitsCtrl.values.hits}}

Central Bank Governor Dr. Indrajit Coomaraswamy following a Robot to ceremonially open the NDB Bank’s First Next Generation Banking Branch situated in Canal Raw Colombo 1 opposite the WTC yesterday. NDB chairman Ananda W Atukorala (right) and NDB Director/CEO Dimantha Seneviratne (left) are also present - Pix by Indraratne Balasuriya

New branch staff from left: Michelle Mendis, Sanchila Wickramasinghe, Kumarini Munirathne (Manager), Lakshan De Silva(Assistant Manager) and Kumendra Premanayake

NDB becomes one of the first banks in Sri Lanka to revolutionise its banking journey with a digital transformation by migrating the bank’s customers to a digital, paperless platform to perform all activities in the branch.

The bank’s first phygital proposition, NDB NEOS was introduced with the launch of the branch in Fort, with a view to provide customers a new paradigm in banking convenience, where the physical presence of bank staff is coupled with a truly digitised experience.

Chief guest Central Bank Governor Dr. Indrajit Coomaraswamy making the first transaction of the branch

This branch, which is NDB’s 109th branch, adds value to the customer’s banking journey by ensuring human interaction for a personalised service while leveraging on sophisticated, state-of-the-art technology to deliver comprehensive information and high quality customer support.

“We have taken steps to reimagine customer journeys and redefine customer experience by providing truly digital experience with human touch at this branch. We are proud to introduce some of the first time innovations to the local banking industry namely; a comprehensive interactive digital platform connected to multiple devices, pad bot based queue management system, paperless account opening through interactive devices, wide digital screens with all information, to totally paperless transactions processing; most importantly the successful implementation of RPA (Robotic Process Automation) at the NDB NEOS branch,” said NDB Digital Banking AVP Damitha Silva adding that this state-of-the-art platform stems purely from local talent, where the entire concept was brainstormed and developed by the able NDB team. An upcoming local FinTech company provided the technical expertise and know-how to develop this unique, world class platform.

The branch will add value to the service delivered by the bank by enhancing the quality of information services and customer support, with a fully digital flavour. This will further enable the bank to reduce operational costs while encouraging the customer base to use self-service devices for day-to-day transactions. NDB NEOS offers the bank’s customers a unique, convenient experience tailored to today’s fast-moving, digital lifestyles, creating a seamless and integrated “phygital” experience.