NDB Mobile Banking paves the way to digitisation

Digitisation of banking is taking the industry by storm, and today’s busy customers are looking for faster, cheaper, more accessible and convenient ways of performing their day to day banking functions. 

Customers do not have the time for waiting in queues at banks for a simple fund transfer or bill payment, and prefer to perform their transactions from the comfort of home, at their leisure. Further, customers expect to have real time access to their financials from wherever they are. 

Thus the NDB Mobile Banking app was developed, aspiring to cater to these demands, whilst ensuring total transaction security. The NDB Mobile Banking app provides superior, unique features that out-perform competition, thereby providing unmatched service to customers. The app was introduced with the objective of bringing convenience to the customer and creating a trusted platform to carry out their day to day banking needs simply via the mobile device.  

As a means of rewarding the valued patrons of NDB Mobile Banking, NDB has introduced an opportunity for the NDB Mobile Banking users to be eligible for a grand raffle draw. Customers will be eligible to enter for the draw when they perform a minimum of five transactions via the Mobile Banking application during the period from 1 to 30 September.

Transaction types considered for the raffle draw include bill payments, mobile recharge, other bank credit card payments and other bank fund transfers. Customers who perform a minimum of five transactions during the during the promotion period stand a chance to win a special package at a 5-Star Hotel. Ten winners will be rewarded with cash vouchers.

The NDB Mobile Banking app was developed with progressive technology and exciting features to bring unique services to the customer’s fingertips.The NDB Mobile Banking app delivers a superior user-friendly experience where customers are able to complete their transactions securely in just a few steps.   

Reaching a total transaction value of over Rs. 4 billion within the first year of launch of the NDB Mobile Banking app bears witness to the exceptional customer service and convenience provided through the app, above and beyond the competition. 

The NDB Mobile Banking app has won many accolades in the past for ‘Most Admired Mobile App’ at the Asian Customer Engagement Forum (ACEF) Awards in Mumbai, ‘Best Use of Mobile Technology (Banking Industry)’ and ‘Best Use of Mobile Technology in Financial Services’ at the South Asian Business Excellence Awards by the South Asian Partnership Summit (SAPS) and the World HRD Congress, and ‘Best Mobile Banking Application Sri Lanka 2017’ awarded by Global Banking and Finance Review. 

The app also emerged as the winner for the ‘Best Use of Mobile’ under Financial Sector at the SLT ZeroOne Awards, Runner Up for the ‘Best Mobile Payment Application of the Year’ at the LankaPay Technnovation Awards 2017 and ‘Mobile Banking Initiative of the Year 2017’ awarded by Asian Banking & Finance Magazine of Singapore – RetailBanking Awards 2017.