NDB Bank on Wheels visits customers at the safety of their homes

While the COVID-19 outbreak in the country has forced all citizens to remain indoors and has brought many banking activities to a halt, NDB has taken several steps to assist the bank’s customers to perform their banking transactions in a secure and safe fashion with minimal contact. Thus, all NDB customers can have their daily banking needs met securely just as before through the NDB Bank on Wheels – a mobile banking unit that will bring the bank to the customer’s doorstep. 

The NDB Bank on Wheels will be travelling around Colombo and suburbs for the bank’s customers and stakeholders to conduct their banking transactions. NDB Bank customers as well as other bank customers can withdraw cash up to Rs. 100,000 through any ATM card from the Mobile ATM which will also be available. Among the several mobile banking units that have been dispatched is one vehicle solely dedicated to NDB bank customers to carry out all their transactions. The other vehicle will carry the mobile ATM unit that can be used by the bank’s customers as well as other bank customers to withdraw cash. 

NDB Senior Vice President Personal Banking and Branch Network Management Sanjaya Perera said that this was an initiative taken by the bank purely to make the lives of its customers easier during these trying times. “This is a difficult time for all of us. We understand that it is difficult for customers to travel even a short distance to withdraw cash or perform their banking transactions. We also understand that since there are several essential goods delivered to their doorstep, the need for cash is also a necessity. That is what prompted us to deploy the NDB Bank on Wheels,” he said. He further added, “Initially, this service will be available in the Western Province but we hope to take this to other cities in the future.” 

The following of the bank’s branches in curfew areas are in operation from 9 a.m. to 11 a.m. Dharmapala Mawatha, Pettah, Horana, Maharagama, Wattala, Jaffna, Kandy, Kalutara, Avissawella; in non-curfew areas, the following of the bank’s NDB branches are operational from 9 a.m. to 12 p.m. Kurunegala, Anuradhapura, Kuliyapitiya, Hingurakgoda, Giriulla, Thambuttegama, Nuwaraeliya, Badulla, Bandarawela, Mahiyanganaya, Kegalle, Warakapola, Matale, Ratnapura, Kahawatte, Embilipitiya, Balangoda, Ampara, Tissamaharama, Hambantota, Ambalanthota, Tangalle, Matara, Galle, Akuressa, Ambalangoda, Hikkaduwa, Elpitiya, Uragaha, Vavuniya, Trinco, Batticaloa, Akkaraipattu, Chenkalady, Kalmunai, Monaragala.

Meanwhile, the bank’s island-wide networks of over 141 ATM/CRM Machines are also all in operation and customers can carry out banking transactions such as cash deposits, cash withdrawals, balance inquiries and fund transfers easily and conveniently any time of any day. All other clientele who wish to bank from the safety of their homes are also given the easy solution of using the NDB NEOS Mobile Banking App which provides nearly all of the same facilities that a customer can receive through physical presence at the bank. NDB Bank, which is the first and to date the only corporate in Sri Lanka to officially be certified with EDGE Certification (Economic Dividend for Gender Equality) is a premier retail bank with over 113 branches across the island, serving millions of Sri Lankans through a host of financial services. From its inception, the NDB Group which includes NDB Bank, NDB Capital, NDB Investment Banking, NDB Wealth, and NDB Securities has been a catalyst in the development of the nation, strengthening and empowering entrepreneurs, corporates and individuals from all strata of the economy. Customers across all group companies have benefited from the product and service offerings of the NDB Group.