ComBank Q+ Payment App passes 50,000-user milestone

Friday, 30 April 2021 01:33 -     - {{hitsCtrl.values.hits}}

The Commercial Bank of Ceylon has announced that ComBank Q+ Payment App, the first Quick Response (QR) based payment app to be launched on the LANKAQR platform, is now being used by over 50,000 customers who have embraced the convenience and security of the cashless digital payment solution offered by the bank. 

The app went through a series of upgrades even as the bank stepped up its promotion as part of its support to the Central Bank of Sri Lanka’s post-lockdown initiative to popularise QR code-based payments via LANKAQR.

ComBank Q+ Payment App was designed as a convenient and hassle-free payment alternative for Credit, Debit and Prepaid Card holders and merchants, taking them to the next dimension of digital payments, the bank said. After the launch of the app that enabled cardholders to pay for purchases via their mobile phones simply and securely by scanning the merchant’s QR code, the app underwent several functionality-enhancing upgrades. 

These included biometric authentication login for both the consumer and merchant applications, an ‘In-App Bill Payments’ feature that allows users connected to the bank’s Debit, Credit or Prepaid cards to pay bills instantly, and the facility to promptly settle Credit Card outstanding and top-up Pre-paid Cards. 

The ‘In-App Payments’ feature enables ComBank Q+ Payment App users to make payments in six categories such as data reloads, prepaid and post-paid mobiles, fixed telephone lines, utilities, water, and electricity (CEB and LECO), and pay-TV bills. 

The pervasive, dynamic and interactive user experience and convenience the app offers are the driving forces behind its popularity, the bank said. By binding their cards to the Q+ app, ComBank cardholders avoid pulling out the card from their wallets which prevents card losses and card theft. This also encourages the use of environment friendly, paperless-banking features such as Digital receipts and in-App alerts. Payments done using Q+ app require authentication using a static PIN which ensures the safety and security of transactions, making the Q+ App more secure than a normal card.

Customers can add their ComBank Visa, Mastercard and UnionPay cards to the ComBank Q+ Payment App, enabling them to perform LankaQR, mVisa, and Mastercard QR transactions. A maximum of five cards can be added to Q+ app. ComBank Q+ Payment App is the only payment app in Sri Lanka that supports LankaQR, mVisa, and Mastercard QR transactions. Moreover, the Q+ App is certified for use at overseas QR merchants through the Visa and MasterCard networks. 

Commercial Bank has continuously supported the Central Bank initiative to promote cashless digital payments via the LANKAQR platform, and in turn, popularised its Q+ application among both customers and merchants when it participated in events in Matale, at Diyatha Uyana in Colombo and in Kandy and Matara.

The first Sri Lankan bank to be listed among the Top 1000 Banks of the World and the only Sri Lankan bank to be so listed for 10 years consecutively, Commercial Bank operates a network of 268 branches and 890 ATMs in Sri Lanka.

Commercial Bank’s overseas operations encompass Bangladesh, where the bank operates 19 outlets; Myanmar, where it has a microfinance company in Nay Pyi Taw; and the Maldives, where the bank has a fully-fledged Tier I Bank with a majority stake.