BOC B-App now empowered with self-enabling facility

Bank of Ceylon’s convenience-driven mobile banking app B-App now comes with the self-enabling facility. Customers are now empowered to download and register themselves for this facility without visiting a branch. 

There is no question that the technological revolution has brought dramatic change to the wealth and well-being of societies globally. The Bank of Ceylon has stepped into empower its customers and the country’s economy by incorporating novel digital technologies to add convenience and affordability to the Sri Lankan payment system to enhance the wellbeing of the Sri Lankan society. Further expanding the potential of the app in order to empower customers, it can be installed and activated in a smart phone by using few simple instructions.  

In order to register, the B-App will have to be downloaded to a smartphone via Google Play store or Apple App store. After this step, the customer can either enrol and self-register for the facility or visit a nearest BOC branch for further assistance. If the customer already possesses a NFC-enabled debit card with an already-registered active mobile number with the bank, the customer can activate the app by following a few simple steps: open the app, click “Sign In” as shown on the screen, and in order to register, click on “New to Online Banking-Register Now”, Select Relationship type as “Debit Card Customer” and continue. Type the debit card number in the required box followed by selecting Country.  The next step would be to insert the mobile telephone number and email address. Finally type in the code that appears on the screen following the same sequence, and click on continue.

Once these steps are completed an SMS alert will be sent to the registered mobile number with the bank stating the OTP/One Time Password, which you will have to submit to the app. Afterwards the Debit Card PIN/ Personal Identification Number, expiry date of the Debit Card as mentioned in the card itself as in Month/Year, and finally the CVV-2 number as mentioned in the back of the card will need to be entered.

After completing these steps the customer is officially registered to B-App, and will need to create a secured password that has 8 to 12 characters and contains at least one capital letter, one simple letter, and numeric digits within the password. After completing this step the customer must log out and log in with the new password.

With the first log in as a fresh user, terms and conditions related to use of B-App will appear on the screen. Customers are required to carefully read it through and click Accept to denote that compliance with the terms and conditions. Next several security questions will appear onscreen from which the customer must select the most relevant questions and save answers for those questions, registering for “self-unlock” facility in case B-App has been locked by mistake. Therefore, it is required to remember the answers that are registered. Once this step is complete, a successful registration is done. 

With the emergence of enhancing customer experience as a central consideration of the bank, it has improved its interaction and relationship with customers in a seamless manner. With the demand for time becoming crucial, the bank has empowered the customer by eliminating the need of visiting a branch to conduct banking, replacing branch work with a seamless, personalised and value-driven digital system that enhances customer experience. Considering the importance of value-driven relationship building, the bank has aligned all its operations and processes to deliver maximum co-operation to assist customer service by incorporating digital technology. Backed by sophisticated IT infrastructure, the Bank provides instant/ real-time transactions during any time of the day on a secured platform. Customers, therefore, can execute their transactions with confidence. This confidence placed in its digital platform has improved the overall financial health in the economy, creating a cohesive experience across digital platforms in the industry.