Allianz Lanka connects policyholders with world’s best medical experts

Allianz Life Insurance Lanka Senior Manager (Life) Ruchera Perera (second from left) and Assist America CEO Brian J. Mulligan exchanging the agreement as Allianz Life Insurance Lanka Assistant General Manager (Actuarial) Malaka Mihindukulasuriya (extreme left) and Assist America India Director Dr. Sandeep Sharma look on

Continuing to offer greater value to its policyholders, Allianz Insurance Lanka and Allianz Life Insurance Lanka (Allianz Lanka) rolled out the Second Medical Opinion service to all its policyholders across both the life and general insurance categories, in partnership with Assist America, one of the world’s largest providers of global emergency medical services.

Assist America works with specialists in all fields of medicine in major medical centres throughout the USA. Should a complex or critical medical condition arise, Allianz Lanka policyholders will now have access to the best possible medical expertise in the world, without the need to travel anywhere. They can simply request for a second medical opinion online by connecting to the portal from anywhere, at any time.

Specialised professionals from top medical institutions in the world will be on hand to confirm a diagnosis or provide advice and recommendations on the treatment available, including the very latest state-of-the-art, alternative treatment options and follow-up analysis on chronic health conditions. 

“At Allianz, we are committed to standing by our policyholders during their hour of need. In line with this, we would like to dedicate the Second Medical Opinion Service to all our policyholders,” said Allianz Life Insurance Lanka Senior Manager (Life) Ruchera Perera. “When faced with critical illnesses or requiring a surgery, getting an additional, alternate medical opinion is always reassuring and offers greater peace of mind. Taking this into account, we have partnered with Assist America to provide our policyholders with access to some of the world’s leading medical practitioners from the comfort of their homes. They can now submit their case online and receive comprehensive feedback including diagnosis and advice on treatments. And there is no limit on the number of consultations they can request for.”

Allianz policyholders can rely on this service to get the opinion of specialists on the specific medical condition or illness and the treatment options available, both standard procedures as well as new cutting edge protocols. Providing direct access to physicians and other professional medical experts highly specialised in treating the specific medical condition, it allows them to get a personalised assessment of their case and receive specific medical opinions and advice on the most appropriate course of action available.

A written opinion on the case will be provided to the policyholder within a stipulated time after receipt of all required information. There are no limitations on pre-existing conditions or the number of times a consultation may be requested—any new occurrence of any pre-existing condition may be submitted for evaluation. The case will be kept ‘open’ in case further consultations or follow-up are needed in the future. 

Allianz Insurance Lanka and Allianz Life Insurance Lanka, known together as Allianz Lanka, are fully-owned subsidiaries of Allianz SE, Germany, a world leader in integrated financial services. Having started out as a Greenfield operation in 2005, it has emerged as one of the fastest growing insurance service providers in Sri Lanka. In a bid to further strengthen its local General Insurance operations, Allianz had acquired a 100% stake in Janashakthi General Insurance Limited, earlier this year. The company prides on supporting its clients’ business strategy by understanding their risk profile and needs, and providing individual solutions from its world class portfolio of products and services. Around the world, over 140,000 Allianz employees serve some 88 million retail and corporate customers in 70 countries, who place their trust on the knowledge, global presence, financial strength and solidity of Allianz to support them in their moment of truth.