Training workshop on ‘Art of Courteous Customer Service for Frontline Teams’

Friday, 3 February 2012 01:40 - - {{hitsCtrl.values.hits}}

The Human Resource Division of the National Chamber of Commerce of Sri Lanka will conduct a one day workshop on ‘Art of Courteous Customer Service for Frontline Teams’ on February 15 from 9.00 a.m. to 5.00 p.m. at NCCSL Auditorium at D.R. Wijewardena Mawatha.

The trainer will be Nedisa Corporate Social Interaction Executive Director, Founder Principal of Nedisa Finishing School and columnist for the Hi Magazine Nedra Wickremesinghe .

She is a training consultant on personality development, image projection, personal branding, etiquette and customer courtesy.

She will train participants on: how to improve their professional image and first impression, how to build rapport and good relations with clients, effective communication skills for personality, how to polish their moments for truth, how to exceed customer expectations, how to identify different customers, why good customer care matters?, dealing with challenging and difficult customers, office grooming and style at work etc.

Wickremesinghe is a graduate of Lucy Clayton London and Stamford College, Kuala Lumpur.