Thursday, 30 September 2010 04:42
TNT Express, who are represented by Ace International Express (AIX) — the Express delivery arm of Aitken Spence Cargo walked away with the 2009 Gold Award for Support Services to Exporters in the extra large category at the National Chamber of Exporters Award Ceremony held on the 17 September, 2010.
Apart from TNT’s international express delivery services, AIX also provides comprehensive delivery, logistics, storage and mailroom management solutions for the local market through Ace Xpress Domestic Delivery and Supply Chain solutions. Such an array of services available to exporters under one roof certainly tipped the scales in favour of AIX at the NCE awards. AIX is no stranger to exporters, having won the 2007 Gold award in the large category for support service providers to exporters. In addition AIX was also presented with the most outstanding provider of support services to exporters in 2007.
Acknowledging the recognition of the NCE Gold award Jerome Brohier, Country Manager of TNT Express and AVP of Ace International Express stated that “TNT Express is among the world’s four largest integrators and Europe’s leading B2B express delivery and mail company. We are renowned for time-definite, day-certain and on-demand deliveries. Our exporters rely on us to deliver their important documents and time sensitive samples promptly and intact so that they have a competitive edge with their potential buyers. With our presence in over 3000 locations in over 200 countries worldwide, TNT provides door-to-door express delivery using its vast fleet of over 43 aircrafts, over 26,000 ground vehicles and 163,000 employees around the globe.
Elaborating further, Brohier stated “We also support exporters with their import of raw materials or, for that matter, any importer — for example an importer who needs an urgent spare part for a machine or anything from any part of the world can avail of our Receiver Pays import service by just picking up a phone and talking to us. We will simply arrange the pickup from their supplier in whichever country, take care of all customs formalities and ensure a speedy delivery to the local location of their choice. With almost three decades of local presence, TNT Express continues to render valuable services to the local exporters enabling them to reach new markets and expand businesses all over the world.”
Apart from international express delivery, Ace Xpress has been in operation for over 2 decades and is a pioneer in the field of domestic delivery. Ace Xpress has an island wide network and can boast of being the only express delivery company to operate an office in Jaffna during its war-torn years. Ace Xpress provides unmatched services in connecting people and organisations with their customers, suppliers, branches and even friends and family across the country. In addition, AIX also represents Quantium Solutions, a dynamic provider of international mailing solutions.
Commenting on this achievement AIX Managing Director Rohantha Peiris affirmed that “Benchmarking best practices and continuously improving on our service delivery is uppermost in our mind. The needs of our stakeholders are the focal point that drives us to improve our standards and ultimately delivers more benefits to our stakeholders. Today, we no longer deliver just documents and small parcels, we have expanded our services to cover the most complex supply chain solutions — warehousing, inventory management, multimodal transportation, domestic distribution and on demand delivery.”
Peiris further stated that “This award is a reflection of our growth, innovation and commitment to provide the best services which our industry could offer.”
While listing the numerous accolades which were won by his company in the past, Peiris draws attention to the fact that, in addition to the previous NCE Gold Awards, AIX remains the only Express delivery company to have won the coveted Sri Lanka National Quality Award (NQA) to date. AIX was also the first express operator to be awarded ISO certification having achieved it as far back as 1997, providing assurance to their customers that AIX along with their principle, TNT Express, will leave no stone unturned to ensure that customers get the “best in class services” at all times.