NDB celebrated International Customer Service Week under the official theme ‘Dream Team,’ which was held from 5 to 9 October, by recognising the importance of customer service, enhancing the service culture, and appreciating staff members who have gone out of their way to serve a customer as well as to uplift the internal staff member’s team spirit.
Customer Service Week is an international event – celebrated in over 60 countries – devoted to recognising the importance of customer service and honouring the individuals who serve and support customers on a daily basis.
Customer service means going above and beyond to keep your customers happy, it could even be answering a simple query that they may have or resolving concerns with a positive attitude and NDB has always been a customer centric organisation, revolving the bank’s product development around the customer’s wants and needs.
The theme emphasised that a dream team will provide an outstanding and exceptional service to all customers, if they are passionate in what they do. The team will strive for excellence and thereby create value whilst further converting an unhappy customer to a satisfied long term customer and an occasional customer into a repeat customer.
Accordingly, NDB understands that customers today expect a personal and caring customer experience. Therefore NDB will strive to deliver such an experience to their entire customer portfolio through their elite team members with a positive attitude and service culture.