Allianz opens new customer care centre in Borella

Saturday, 26 October 2019 00:03 - - {{hitsCtrl.values.hits}}

In an effort to enhance customer convenience levels, Allianz Insurance Lanka Ltd. recently opened a brand-new customer care centre located at 36, Castle Street, Borella, Colombo 08. This new customer care centre replaces the operations of the now closed Navam Mawatha customer care centre, and the counters located at Allianz Lanka’s head office in Dematagoda.

The sole intention of this new customer care centre is to provide a unique experience for their customers. Featuring state-of-the-art facilities, a number of services will be made available to all general insurance customers. Visiting customers can expect an automated queue management system, which will reduce waiting times before they meet with dedicated and well-trained front-line officers who will assist them with their needs. Additionally, the customer care centre will feature payment points so that customers can make their premium payment in a convenient manner. The culmination of all these facilities, together with ample parking space, is expected to make for an unparalleled customer experience.

Speaking with regard to the opening of this new customer centre, Allianz Insurance Lanka Chief Executive Officer Gany Subramaniam had this to say, “As a customer-centric insurer in Sri Lanka, we are elated to offer our customers convenient access to our unique services and products with the relocation of our customer care unit to a new and improved facility in a key location situated in the heart of Colombo. We hope the relocation will contribute to the growth of our loyal customer base.”