PUCSL, CEB, LECO and NWS&DB open helpline for special services

Saturday, 4 April 2020 14:49 - - {{hitsCtrl.values.hits}}

The Public Utilities Commission of Sri Lanka (PUCSL), Ceylon Electricity Board (CEB), Lanka Electricity Company Private Ltd. (LECO) and National Water Supply and Drainage Board (NWS&DB) have decided to implement a special service to provide immediate solutions to the issues of electrical systems and plumbing of the households of electricity and water consumers, during the curfew period with effect from today.

Facilities have been provided via a hotline service which has already been implemented to rectify the problems of electrical systems and plumbing issues in the premises of the customers. With the new service, the consumer can seek the assistance of an electrician or a plumber near consumers' residential areas to sort the issue.

The database has already been established containing the information of electricians and plumbers residing in every district of Sri Lanka and the PUCSL has already taken measures to provide the same information to respective Police stations and divisional secretariats to maximise the service provided. This service is provided by registered electricians and plumbers in accordance with approved safety practices and guidelines required during the curfew hours.

This special service will be implemented in the Colombo, Gampaha and Kalutara Districts where the curfew is in force, as the first phase. It is expected to extend this special technical support service to other districts according to the demands of the consumers. The relevant electricians and plumbers are advised to charge a reasonable fee and issue an acceptable receipt for the service they provide.

Therefore, PUCSL said in case of a problem of plumbing system at home, people can dial 1939 to obtain the services of a plumber. In a case of a problem in electrical system at home, people can now dial 1987 to obtain the services of an electrician and if a user of LECO, one can get the same service through 1910.

The public can also get further information regarding this service, from PUCSL via 0764271030. Once the service of an electrician or plumber is obtained, the customer's response to the service can be communicated to the same numbers.