SLITHM promoting internal customer service among Tourism Ministry employees

Quality Customer Service 3rd batch of participants with SLITHM Chairman Dilip De Silva and support presenters from SLITHM faculty and staff

SLITM Chairman Dilip De Silva has initiated and conducted Customer Focused Service Quality training for over a 100 employees of the Tourism Development, Wildlife and Christian and Religious Affairs Ministry. Participants were drawn from SLITHM Colombo, eight provincial schools, the Sri Lanka Tourism Promotion Bureau (SLTPB), Sri Lanka Tourism Development Authority ((SLTDA) Sri Lanka Convention Bureau (SLCB) and the Sri Lanka Tourist Police and Ministry head office staff.

The program content covered all aspects of service including personalised service, handling customer complaints, communication processes (verbal and non-verbal), moments of truth, satisfying internal and external customer needs etc. During the training, participants were actively engaged through video presentations, group activities, role plays etc.

“We hope to continue this series of workshops until the end of the year, and all participants will be presented with a certificate of competence,” said the SLITHM Chairman.