Home / Travel / Tourism/ Crash course in crisis management for tourism SMEs

Crash course in crisis management for tourism SMEs


Comments / {{hitsCtrl.values.hits}} Views / Tuesday, 9 July 2019 00:00

Facebook

MD Senior Tourism Adviser Srilal Miththapala addressing the seminar

Small and medium enterprises, particularly tourism establishments, were among the worst affected by the Easter Sunday attacks. Smaller hotels have sent staff home and/or are operating at a bare-minimum level to order to keep their heads above the water until the industry sees the slight uptick expected in a few months’ time. 

Compounding this, smaller businesses are less likely to have the knowledge or resources to implement the financial management required to ensure businesses stay afloat.  

In view of this, a workshop was held for Negombo’s small and medium tourism establishments at Camelot Beach Hotel, conducted by former President of The Hotels Association of Sri Lanka (THASL) Srilal Miththapala. 

The workshop is part of a series of tourism recovery measures spearheaded by the Australian Government’s Market Development Facility (MDF) program and was the first of several to be held across Sri Lanka. The session was aimed at senior management staff and covered the basics of impact management, cash flow, budgeting and HR in a crisis context. It also looked at how hotels could manage their communications, management, and admin aspects like housekeeping during the crisis. 

“While it’s important to talk about how to deal with the crisis, we also want to highlight that there are opportunities to be gained from it – like how to use this extra time to up-skill staff, or upgrade the property,”stated tourism veteran Srilal Miththapala, who is currently a Senior Tourism Adviser for MDF. 

Senior Account Manager Rangika Somarathne and Account Managers Udeshika Galmangoda and Isuru Hegodaarachchi from Booking.com also spoke, sharing the booking site’s learnings from similar crises in other countries, as well as Negombo-specific trends seen in the past few weeks. They shared what practical steps properties could take to improve their listings’ sales on the site and accelerate their recovery.

MDF’s next workshop will be for Colombo SMEs, followed by two for those in Kandy and the south. Plans are in the works for similar capacity-building for tourism businesses in the east and the Cultural Triangle as well. Australia’s MDF operates under the Ministry of Tourism Development and Christian Religious Affairs and works primarily in tourism and related sectors in Sri Lanka. 

 

Participants at the seminar

Booking.com Account Manager Udeshika Galmangoda addressing the seminar

Share This Article

Facebook Twitter


DISCLAIMER:

1. All comments will be moderated by the Daily FT Web Editor.

2. Comments that are abusive, obscene, incendiary, defamatory or irrelevant will not be published.

3. We may remove hyperlinks within comments.

4. Kindly use a genuine email ID and provide your name.

5. Spamming the comments section under different user names may result in being blacklisted.

COMMENTS

Today's Columnists

Tea with NM

Saturday, 20 July 2019

One of my most treasured memories is that of NM, better known as Dr. N.M. Perera. It was when I was a student in the UK that I first met him. NM was already a formidable left leader in Sri Lanka, an accomplished parliamentarian, a larger-than-life fi


Biosphere will one day be replaced by technosphere

Saturday, 20 July 2019

I am now nearly 90 and in my lifetime I have seen and heard the world changing so fast that homo sapiens (Latin: “wise man”), the species to which all modern human beings belong, are changing into a technology-dependent sub species, . Homo sapien


Expand employer-backed childcare to close the gender gap in Sri Lanka

Friday, 19 July 2019

In Sri Lanka, women’s formal workforce participation is at only 36%, compared with 75% for men. Sri Lanka could raise its gross domestic product by as much as 20% in the long-run by closing the gender gap in the workforce, according to one estimate


Who should be our next president?

Friday, 19 July 2019

After the recent terrorist attacks and the subsequent violence unleashed against innocent Muslims by racists, Sri Lankans are searching for a leader who can save the country. Many have lost faith in the leaders, due to the breakdown in the security a


Columnists More