Home / Opinion and Issues/ BOC refuses to accept water bill payment over the counter?

BOC refuses to accept water bill payment over the counter?

Comments / {{hitsCtrl.values.hits}} Views / Tuesday, 15 October 2019 00:00


When I visited the Bank of Ceylon, 94, Main Street, Pettah last Thursday to settle the  water bill, the young lady teller refused point-blank to accept  the payment (please note that all three tellers were free as there wasn’t a queue at all) and instructed me to settle same  via the ATM machine.

When I told her that there would be an additional charge of Rs. 20.00 she assured me that there wouldn’t be any extra charge. I think she lied to me – a very bad disposition for a banker, in order to avoid accepting the payment at the counter. When I showed the receipt after depositing the cash, the lady was dumbstruck and an officer intervened to confirm that there was a charge contradicting what the lady had told me. 

When I tried to meet the Manager Gomes to make a complaint he was not available in his seat and after waiting for about 10 minutes I left the bank as I had to get back to my office. 

I have to date made payments at various other branches of BOC viz.  Bambalapitiya, Colpetty, Slave Island and Old Moor Street over the counter without any extra charge as I have been informed by the bank itself that the National Water Supply & Drainage Board (NWSDB) Account is with them.This is to know whether the teller could compel us to use the ATM machine and refuse to accept the money over the counter in respect of payments for utility bills, etc. Over to the bank for a response.

Mohamed Zahran

Colombo 14 

Share This Article

Facebook Twitter


1. All comments will be moderated by the Daily FT Web Editor.

2. Comments that are abusive, obscene, incendiary, defamatory or irrelevant will not be published.

3. We may remove hyperlinks within comments.

4. Kindly use a genuine email ID and provide your name.

5. Spamming the comments section under different user names may result in being blacklisted.


Today's Columnists

Gotabaya’s opportunity to shine in Sri Lanka

Friday, 22 November 2019

In January this year an iron curtain had descended to end Gotabaya Rajapaksa’s elusive dream to become the 7th president of Sri Lanka. Then, several legal battles threatened to put the final full stop to his political ambition to be the President.

Entrepreneurship and the future focus of Sri Lanka

Friday, 22 November 2019

Entrepreneurship is a key driver for any economy. Sri Lanka has a very low presence of entrepreneurs in the market numbering less than 1.5% of the population. This compared to some of the other countries in the Asian region such as Vietnam and Thaila

’56 reborn

Friday, 22 November 2019

The outcome of Presidential Election 2019 can be regarded as a miracle in the political sphere rather than an ordinary election victory of a political party. The prevailing view in Sri Lanka was that a Presidential Election could not be solely won on

Why they lost? (Why they won?)

Friday, 22 November 2019

Over-promised and under-delivered High on vision – low on execution Ivory tower leadership – no sense of ground hardships

Columnists More