PUCSL to resolve electricity, lubricant industry consumer complaints

The Public Utilities Commission of Sri Lanka (PUCSL), the electricity sector regulator and the shadow regulator of the lubricant industry, said yesterday it is all set to resolve the electricity consumer complaints and address stakeholder issues online, and requested the public and the stakeholders to use the online platforms to be connected to the Commission.

Consumers can be connected to PUCSL by;

• Calling PUCSL and submitting complaints and inquiries via 0112392607 or 0112392608 during weekdays (Monday to Friday) from 8.30 am to 4.30 pm
• Forwarding the complaint or inquiry to 0770126253 on WhatsApp, Viber and IMO 
• Visiting the official website of PUCSL www.pucsl.gov.lk and making the inquiry or complaint 
• Emailing [email protected] 
• Messaging via Facebook www.facebook.com/pucsl

Stakeholders of the electricity and lubricant market are advised to call 0770126250 to inquire about the services and regulations related to the industries.

All information requests also can be submitted to PUCSL through the email address of [email protected] or through a messages to www.facebook.com/pucsl and by calling 0764271030.

PUCSL requests the public and stakeholders to make an advance appointment by calling 0112392607 or 0112392608 if any consumer or a stakeholder wishes to come to the office premises of PUCSL to obtain services. The appointments also can be made by sending requests to [email protected] or www.facebook.com/pucsl. The Division that will process the request will contact the stakeholder shortly and make an appointment, or will contact him/her and solve the issues online.