Home / Marketing/ Vision 8 Academy completes 100 Customer Relationship Management, Cross Selling training programs

Vision 8 Academy completes 100 Customer Relationship Management, Cross Selling training programs


Comments / {{hitsCtrl.values.hits}} Views / Monday, 13 August 2018 00:01

Facebook

Vision 8 Academy Chief Visionary Officer Amintha De Silva conducting the 100th program on 12 July at Hotel Taj Samudra

 

Customer Relationship Management (CRM) is a broad approach for creating, maintaining and expanding customer relationships. CRM is the business strategy that aims to understand, anticipate, manage and personalise the needs of current and potential customers in an organisation and build loyalty. 

Vision 8 Academy (V8A) has taken an initiative to address this concern and initiated programs since March 2015 to address on how CRM can be used by the present day Dynamic Banking and Finance Company employee to provide a superior customer service, while enhancing the capability to cross-sell financial services/products to the customer. 

V8A had conducted training for 15 banks, 32 finance companies and 3 insurance companies staff on subject. They had trained the entire staff of National Savings Bank recently. At present they are in the process of training staff of a leading Commercial Bank and a Regional Development Bank. 

V8A, the number one Training Academy in Sri Lanka on CRM and Cross Selling is headed by Visionary Entrepreneur Tissa Jayaweera PhD.

Amintha De Silva, ex-Banker, master trainer, the renowned customer relationship management and cross selling Guru of Sri Lanka, trained by McKinsey & Company, USA during his tenor at Emirates Bank, Dubai, UAE, is the Chief Visionary Officer. 

 


Share This Article

Facebook Twitter


DISCLAIMER:

1. All comments will be moderated by the Daily FT Web Editor.

2. Comments that are abusive, obscene, incendiary, defamatory or irrelevant will not be published.

3. We may remove hyperlinks within comments.

4. Kindly use a genuine email ID and provide your name.

5. Spamming the comments section under different user names may result in being blacklisted.

COMMENTS

Today's Columnists

Those who go by social proof are easy prey to crafty schemers

Monday, 17 June 2019

Going after social proof Swiss writer and novelist, Rolf Dobelli, in one of the essays in his 2013 book ‘The Art of Thinking Clearly’, has given a fine warning to his readers. He has warned against going by ‘social proof’ or ‘majority view


Poson ponderings on positional power: ‘Authority vested’ vs. ‘authority wasted’

Monday, 17 June 2019

We witnessed a serene Poson Poya, in a far more improved security setting in Sri Lanka. Whilst the Sri Lankan life slowly returning to normal, political fronts do not appear to show the same. Has the political power become the people ‘pava’ (sin)


Emperors without clothes: Is Mother Lanka naked too?

Monday, 17 June 2019

The expression ‘The Emperor without clothes’ derives from the Hans Anderson tale that is based on Sufi wisdom. The Emperor in Anderson’s story was without doubt, the finest dressed man in the land and he loved wearing fine clothes and spent al


The confusion of the collision is becoming indescribable!

Monday, 17 June 2019

Strange are the things we are witnessing in the political scene. The fast-evaporating trust and confidence in politicians and the Government are seriously destroying the harmony of the nation. The Prime Minister of the country has admitted that the


Columnists More